Our client is a leading provider of currency recognition and cash processing solutions with great potential and rapid development. For over 20 years, they specialize in the development and manufacturing of:
Automated Teller Machine (ATM) for financial institutions and retailers;
Automatic Fare Collection (AFC) systems for railway and subway stations;
Currency recognition and cash processing equipment modules and systems.
Headquartered in Guangzhou, they are the No. 1 ATM supplier in China and a top 6 player in the global market. Their products and solutions are widely used in over 70 countries and regions worldwide, with over 136,000 machines providing reliability, security and convenience to over 10 million people on a daily basis. Their comprehensive solutions have been widely used in Finance, Telecom, CIT, Railway and Retail sectors. Satisfied with the 24/7 fast response, our global clients are receiving technical support, innovative solutions and industrial professional knowledge transmission from over 7,100 employees throughout the world.
Basic responsibility is to provide the technical support to local partners and/or end users. The person is measured by how effectively he can locally provide pre and post sales technical support to win deals and maintain customer satisfaction within company guidelines.
Provide technical support to partner or end user to solve the ATM technical problems, if necessary will travel to other cities for on-site support;
Provide field service for local customers and manage & process customer complaints and/or new requirement processes;
Engage local partner constantly through frequent communications and service performance management;
4.Prepare the related service report to the customer and prepare technical analysis, collect competitor information and submit bi-weekly report to HQ;
Assist the local supervisor and manager to prepare the technical tender documents;
Manage local projects such as Pilot-Test, Technical Upgrades, User Accept Test and others;
Prepare and help out in technical documentation such as the spare-part lists, working instructions and technical bulletin writing;
Assist in spare-part warehouse management including purchase plan preparation, warehouse audit etc;
Provide customer education or technician training when necessary.
College degree or above, major in Computer Science, Electronics Engineering or Mechanical Engineering;
Minimum 2 years working experience in technical support or customer service, with good performance record.
Experience in ATM industry or similar banking equipment industry is preferred;
Ability to communicate well in English is required and ability to speak Mandarin and write Chinese will be a plus;
Familiar with the working principle about the mechanism, electron and optics.
Knowledge on computer hardware, office applications such as Microsoft Work, Excel, Outlook, PowerPoint
Self motivated, passionate, and must be a fast learner;
Outgoing & proactive personality, strong teamwork spirit & good interpersonal communication skills.
Interested and qualified candidates should forward their updated CV’s to firstname.lastname@example.org