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  • Posted: Feb 13, 2025
    Deadline: Not specified
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  • For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business an...
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    Senior Manager, Network Assurance

    Job Purpose

    • The Senior Manager, Network Assurance – PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments. This management position overseas the vendor technical interventions, SLA administration, O&M process compliance and contract delivery. In addition, the role provides strategic support to the Senior Manager, Network Assurance on all regulatory and customer SLA matters.

    Key Responsibilities

    • Manage all Planned Preventive Maintenance end to end.
    • Develop and continuously deliver vendor governance and SLA administration strategies.
    • Drive daily O&M process compliance.
    • Identify gaps and implement all SLA penalties.
    • Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
    • Provide end to end customer support on post integration/RFI issues.
    • Network tools and database management for vendors.
    • Oversee the administration and requisition of spare parts for Inhouse Portfolio
    • Build and maintain strong relationships with vendors to facilitate smooth operations.
    • Collaborate with internal and external stakeholders to drive performance.
    • Perform other tasks and duties as assigned by the Regional Director, Operations

    Qualifications

    Job-Specific Competencies

    Functional

    • Strong technical field operations experience in a Telecoms company
    • Stakeholder Management
    • Project Management
    • SLA Fulfilment
    • Strong Communication Skills
    • Network Tools Administration/Management
    • Data Analysis
    • SLA Administration
    • Problem Solving

    Behavioural

    • Leading & Influencing
    • Collaboration & Teamwork
    • Decision Making

    Additional Information

    Qualifications & Experience Required

    • Bachelor’s degree in Telecommunications Engineering or any related discipline.
    • 5-8 years related experience in telecoms Field Operation and stakeholder management.

    Organizational Competencies

    • Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
    • Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
    • Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
    • Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
    • Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

    go to method of application ยป

    Specialist, Regional Logistics

    Job Purpose

    • Ensure all sites across assigned region receive full allocation of diesel quantities required to sustain network availability.

    Key Roles & Responsibilities
    Operations

    • Provide relevant data to Procurement team to facilitate commercial planning for diesel supply cycle.
    • Schedule diesel supplies based on predetermined allocation and supply vendors assigned by Procurement.
    • Track and validate diesel supplies in concert with the regional field operations teams.
    • Collate delivery waybills and evaluate discrepancies in planned vs actual deliveries.
    • Support regional operations in ascertaining critical diesel levels at sites to avert general diesel outages.
    • Work closely with local authorities to identify diesel availability and/ or haulage challenges. Take appropriate steps to prevent shortages that may affect network availability.
    • Support regional operations teams in cases where diesel supply intervention is required due to vendor-side failures.
    • Generate reports on diesel supply performance and discrepancies as inputs to management decision-making.
    • Manage supplier relationships to ensure deliverables are achieved in a timely and cost- effective manner.
    • Proactively identify early warning signs of diesel shortages and haulage challenges in order to prevent incidences of diesel unavailability across sites.

    General Duties

    • Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.
    • Prepare and submit reports to the Senior Specialist, O&M Support on all matters pertaining to job area.
    • Manage relationships with partners/vendors.
    • Perform other tasks and duties as assigned by the Senior Specialist, O&M Support.

    Job-Specific Competencies

    • Diesel Management
    • Logistics Management
    • Contract Management

    Qualifications

    • Bachelor’s degree in Telecommunications Engineering or related discipline.
    • +5 years’ relevant work experience.

    Method of Application

    Use the link(s) below to apply on company website.

     

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