Senior Account Manager at SpaceFinish Africa

Job Summary

• The Senior Account Manager is responsible for driving post-sale value, strengthening long-term client relationships, and ensuring full data and process integrity across Spacefinish’s Lagos legacy accounts and Abuja strategic accounts.
• The role ensures that every delivered project transitions into recurring business growth while maintaining high customer satisfaction, low churn, and strong account performance visibility.
• This is a core commercial role that works closely with Sales, CampusHQ, Design, and Operations to unlock expansion revenue and sustain our enterprise client base.

Key Responsibilities
Client Relationship & Account Growth:

• Lead the full lifecycle management of assigned client accounts across Lagos and Abuja.
• Identify and execute upsell and cross-sell opportunities, including Campus+ memberships, In-Office Management (IOM) services, and Workspace Optimization products.
• Drive YoY expansion revenue and deepen account penetration with multi-department engagement.

CRM Data Integrity & Reporting:

• Maintain 100% documentation accuracy of all client interactions, stakeholders, and account activities within Zoho CRM.
• Ensure dynamic updates to deal stages, contacts, account notes, revenue forecasts, and renewal timelines.
• Provide weekly account health reports to the Head of Sales.

Account Health Monitoring:

• Track and report key account indicators such as NPS, renewal cycles, payment status, risk scoring, and service gaps.
• Identify early-warning signals of churn and coordinate internal action plans to stabilize accounts.
• Maintain strong relationships with client champions and decision-makers to safeguard long-term retention.

Stakeholder & Political Mapping:

• Develop and maintain updated organizational charts for MDAs, enterprise clients, and all strategic accounts.
• Map influence networks, blockers, shadow buyers, and multi-level decision-making structures.
• Support the Sales team with intelligence required for renewal, expansion, and strategic pursuits.

Cross-Functional Coordination:

• Partner with the Business Development Manager to ensure seamless account transitions after project delivery.
• Liaise with Operations, CampusHQ, Design, and Finance to resolve client issues and ensure successful service delivery.
• Escalate account risks early and coordinate mitigation plans.

Required Skills and Competencies

• Candidates should possess relevant qualifications with experience.
• Strong relationship-building and client-facing communication skills.
• High proficiency in CRM tools (Zoho preferred).
• Ability to interpret account health data, financial indicators, and client feedback.
• Experience working with enterprise or government clients is an advantage.
• Strong organizational and multitasking abilities.
• Problem-solving mindset with a customer-first approach.