Latest Jobs at Maisha Meds

About the role

• Maisha Meds is looking for an experienced Country Director  to join our team. You will be responsible for acquisition and retention of pharmacies using the Maisha Meds platform in Nigeria.  The Country Director will also be spearheading efforts for adoption of the reimbursement programmes across our Nigerian market. We’re currently at 350 facilities in Nigeria with an ambitious vision for growth in the next few years. 
• The Country Director will manage a  20+  person team including  managers,  sales agents and  customer experience associates. The team is spread across  Lagos, Kano and Kaduna. The ideal candidate will have had experience as an outstanding people leader with a proven track record of leading both the sales and customer experience strategy and operations at country level.
• The role is based in Abuja but with regular travel to Lagos, Kano, Kaduna and other regions we may expand to in the future. You will report directly to the COO for this role, and provide indirect supervision of various team members based on the active portfolio. 

Responsibilities

Owning the Growth & Sales strategy 

• You’ll be responsible for planning & strategy, you’ll own the go-to-market strategy, you’ll plan who’s doing what, projected P&L and what your market and team will achieve 
• Identify trends, risks and improvement opportunities on a local level that may impact the business
• Identifying new regions in Nigeria for expansion 
• Managing your sales team – you’ll be leading the Sales Manager and their consultants - coaching, developing and driving them to meet the country goals.
• Spearhead the adoption of reimbursement programmes across the Nigeria market and implementing strategies to increase usage and engagement by our facilities. 
• Partnership management – identifying potential local or national partners that could unlock growth and defining deals with them.
• Collaborating with Growth team to run experiments to unlock big levers of growth 
• Key metrics: # new facilities, #active partnerships, # acquired per channel (sales from door to door, referral, etc),  MoM growth ,  # patients served via reimbursement programmes % facilities that are highly engaged with our reimbursement programme

Defining, leading and operationalising the customer experience strategy across Nigeria

• Defining an effective and efficient outbound and inbound customer experience strategy – how should we engage our customers and ensure they continue to use our products and programmes? 
• Developing a deep understanding of who our ideal customers are and what behaviors indicate loyalty. Designing operational interventions to encourage these behaviors. 
• Actively tackling facility churn
• Leading team of field CX associates who work tirelessly to support Maisha Meds customers, troubleshooting their issues, educating them how to use our products and programmes more effectively
• Key metrics: # active facilities on platform # active facilities on our reimbursement programme # facilities churning, compliance rate with the reimbursement programme 

Stakeholder management and incubation of new programmes 

• Managing stakeholders that are integral to Maisha Meds success in Nigeria
• Representing Maisha Meds at partner, funder, and govt meetings in Nigeria 
• Development of new programs focused on HIV, malaria, and family planning

People management of the Nigerian Country team 

• Coaching & Training your team, you’ll be mentoring and improving them every day, performance managing them and taking them to new levels and developing their careers at Maisha Meds
• Recruiting for and building out your team. 
• Key metrics: eNPS score, employee turnover 

Collaborating with other departments

• Sharing knowledge and learnings with other Country Managers
• Work closely and give market feedback to the Product team and how we should develop - you’ll be seeing and hearing what businesses need, so you’ll be an essential voice to our product teams
• Sharing in depth knowledge of the Nigerian market with the BD/ Strategy team. 
• Working closely with the Director of People Ops to roll out people related initiatives across the team in Nigeria 

Qualifications

• You have 7+ years of experience in an operations management or general management role, preferably in the health sector, a health focused NGO or a health tech start up.  
• Leadership experience, drive, and willingness to mentor others on the team; experience in remote management a plus
• An proven track record of leading a team to hit sales targets 
• Experience developing partnerships, including with Government officials, NGO’s
• Strong experience in owning the customer experience strategy  for a portfolio of customers ideally in a B2B setting. 
• Adaptability to a fast-paced working environment
• Strong problem solving and interpersonal skills 
• Growth mindset and enthusiasm for learning, feedback and continuous improvement
• Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with good humor, patience, and a humble approach to service
• Ability to roll up one’s sleeves and directly move projects forward
• You have a Bachelor's Degree in Business, Health, Economics, Finance
• Ability to speak Hausa highly preferable.
• Nigeria country national

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About the role

• We’re looking for enthusiastic and diligent Business Development Interns who will join our team with a focus on growing our customer base.
• The candidate should have experience in sales and customer acquisition, lead generation, and converting sales.
• Should be familiar with Hubspot or other CRM tools.The BD Intern should enjoy a fast-paced working environment, love working with and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds.
• You should be a good communicator,be a team player and have the ability to collaborate. 
• This role is based in Lagos and you will report to Sales Manager. 
• We want this role filled immediately, and compensation is commensurate with experience.

Responsibilities

Your primary responsibilities are:  

• Adeptly plan and organize yourself and your selling activities daily and weekly
• Map facilities, conduct regular outreach, and foster a network for referrals to generate leads
• Present, promote and sell our software and the corresponding hardware using a question-led, active listening approach to selling
• Expertly master our product knowledge to accurately inform and educate prospective customers
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• On our CRM, HubSpot, regularly track your activities, deals and pipeline
• Establish, develop, and maintain positive business and customer relationships
• Utilize app analytics to track user behavior, sales trends, and areas for improvement..
• Onboard new users and customers, ensuring effective app usage

Qualifications

• Academic qualifications: BSc or HND in any discipline
• Experience:  1-3 years of experience in sales, preferably tech sales to B2B and SMEs
• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Active listening skills..an ability to listen to customers when selling to understand their challenges and how we help solve them
• Experience with sales processes and CRM systems a plus
• Excited and energetic to work tirelessly on acquiring customers on the field
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
• Applicants must reside in any of these LGAs - Amuwo-Odofin, Ojo, Ajeromi-Ifelodun. You would not move on to the next stage if your residential address is not in any of these LGAs.
• Mindsets:
  • A team player who loves working collaboratively
  • A sense of optimism, flexibility, and adaptability to any situation
  • An ability to thrive in ambiguous situations due to your resilience and tenacity
  • A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement
  • A blend of passion, humility, patience, and a good sense of humor
  • A tendency to roll up your sleeves in order to move projects forward