Jobs at Omnibiz Africa

Role Overview

• The Cluster Head is a strategic leader responsible for business growth, operational efficiency, and stakeholder engagement within a designated cluster. 
• This individual will lead a cross-functional team, ensure customer retention, and drive business expansion while maintaining strict compliance with Omniretail’s central policies. A data-driven approach, strong leadership, and process discipline are critical for success in this role.

Key Responsibilities
Business Growth & Customer Engagement:

• Drive retailer onboarding, KYC verification, and credit checks.
• Ensure Month-on-Month (MoM) growth in customer order sizes, working capital loans, and rewards program adoption.
• Implement strategies to increase repeat purchases and customer engagement.

Operational Excellence:

• Oversee warehousing, logistics, and order fulfillment within the cluster.
• Manage partnerships with hubs, logistics providers (OmniHub), and delivery franchises to ensure seamless operations.
• Ensure payment reconciliation, stock audits, and insurance compliance.

Central Alignment & Compliance:

• Serve as the primary liaison between the cluster and central audit, finance, HR, and admin teams.
• Ensure full compliance with company policies, financial regulations, and HR standards.
• Conduct regular audits and reviews to enforce process adherence.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing cross-functional team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Identify skill gaps and provide training & development opportunities.

Data-Driven Decision Making:

• Utilize business intelligence tools and analytics to drive performance improvements.
• Monitor and report on key business metrics, identifying trends and growth opportunities.
• Continuously optimize processes to enhance operational efficiency.

Stakeholder Management:

• Build and maintain relationships with retailers, suppliers, and logistics partners.
• Act as the point of contact for all cluster-level stakeholders, ensuring smooth operations.
• Address customer concerns and partner needs proactively.

Process Integrity & Adherence:

• Enforce strict compliance with operational and HR processes.
• Uphold high standards of integrity and professionalism in all business dealings.
• Ensure consistent implementation of organizational policies.

Key Performance Indicators (KPIs)
Business Growth Metrics:

• Increase in customer order sizes, working capital loan usage, and rewards engagement.
• Growth in new retailer onboarding & retention.
• Higher repeat purchase rate across product categories.

Operational Efficiency Metrics:

• On-time delivery rates & optimized logistics performance.
• Reduction in order processing times & bottlenecks.
• Accurate & timely stock audits and payment reconciliations.

Team Performance Metrics:

• Achievement of individual & team performance targets.
• Employee engagement & retention rates.
• Completion of training & upskilling programs.

Compliance & Alignment Metrics

• Adherence to operational & HR policies as set by central teams.
• Timeliness & accuracy of reports submitted to audit, finance, HR, and admin teams.
• Results from internal & external audits.

Customer & Partner Engagement Metrics

• Net Promoter Score (NPS) & customer satisfaction ratings.
• Strength of partnerships with hubs, logistics providers, and delivery franchise partners.

Qualifications

• Bachelor’s Degree in Business Administration, Operations, or a related field (MBA preferred).
• 7+ years of experience in operations, sales, or business management, preferably in emerging markets or tech-driven organizations.
• Strong background in cross-functional team management and multi-stakeholder collaboration.

Key Competencies & Requirements:

• Strategic Thinking: Ability to drive long-term business growth.
• Operational Expertise: Experience managing logistics, warehousing & order fulfillment.
• Data-Driven Approach: Proficiency in business analytics and reporting tools.
• Leadership & Team Management: Proven ability to lead & develop high-performing teams.
• Customer-Centric Mindset: Strong focus on customer retention & engagement.
• Compliance & Process Discipline: Ability to enforce company policies & drive adherence.
• Excellent Communication: Strong stakeholder management & reporting skills.
• Problem-Solving & Adaptability: Ability to navigate complex, fast-paced environments.

What Success Looks Like in This Role

• Strong MoM growth in customer transactions, financing adoption, and loyalty.
• Efficient logistics, warehousing, and payment reconciliation with minimal delays.
• A motivated, high-performing team driving business success.
• Effective collaboration with central teams, ensuring full compliance.
• Data-driven decision-making leading to operational and financial improvements.
• Long-term partnerships that strengthen Omniretail’s footprint in the market.

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Role Summary

• The IT Auditor plays a critical role in evaluating and enhancing the organization’s IT systems, security controls and overall technological infrastructure, specifically focusing on our cloud-based environment) Azure and AWS). 
• This position is responsible for conducting comprehensive IT audits to assess efficiency, effectiveness, and compliance of cloud systems and processes. 
• The IT Auditor identifies potential risks, tests internal controls, and provides actionable recommendations to improve IT governance and security posture.
• The ideal candidate will possess strong analytical skills, a deep understanding of cloud technologies, IT systems, and security protocols, and excellent communication abilities to effectively convey complex technical concepts to various stakeholders.

Key Responsibilities
IT Audit Planning and Analysis:

• Plan and perform IT Audits to evaluate cloud-based IT systems, security controls and infrastructure (Azure and AWS).
• Test internal controls related to cloud systems, including network security, access controls, and data security.
• Investigate IT security incidents or breaches to identify root causes and evaluate response times within the cloud environment.

IT Risk Assessment and Compliance:

• Assess and identify risks associated with cloud infrastructure, cybersecurity, and data management in Azure and AWS.
• Ensure cloud systems and processes comply with applicable laws, regulations, and industry standard (e.g., GDPR, NIST Cybersecurity Framework).
• Review IT policies and procedures to ensure alignment with industry best practices for cloud security.

Reporting and Recommendations:

• Prepare detailed IT audit reports for management, highlighting risks and areas for improvement specific to cloud implementations
• Provide recommendations for enhancing IT governance and control frameworks in a cloud environment
• Collaborate with IT teams to understand cloud systems, applications, and processes

Continuous improvement:

• Keep abreast of emerging technologies and best practices in IT auditing particularly in cloud security and compliance
• Assist in preparing for external audits related to cloud systems and compliance
• Evaluate IT disaster recovery plans and business continuity measures to ensure readiness in the event of a cloud disruption

System Development and Compliance:

• Conduct audits of systems development processes to ensure new cloud-based systems comply with relevant standards and regulatory requirements
• Participate in technology project reviews to ensure proper controls are implemented during cloud system development

Infrastructure and Network Auditing and Troubleshooting and Incident Response:

• Evaluate cloud infrastructure (Azure and WS) to assess the organisation’s ability to function optimally under adverse conditions.
• Perform audits of cloud-based servers, telecommunications intranet, and extranet to examine controls related to connected networks
• Perform audits of partner, server, telecommunications intranet and extranet audits to examine controls related to connected networks
• Troubleshoot security and network problems within the cloud environment to maintain the integrity and performance of IT systems.

Operational Efficiency and Fraud Prevention:

• Evaluate controls designed to prevent or detect fraud including management override controls, within cloud system
• Contribute to the identification of IT department operational efficiencies and changes in IT auditing operations specific to cloud environment.

Qualifications
Education:

• Bachelor's degree in one of the following fields: Information Science, Computer Science, Information Technology, Management Information Systems, Business Administration (with a focus on IT) or a related field;
• A master’s degree in IT, cybersecurity, or an MBA with an IT focus is preferred but not required.

Experience:

• 3 to 5 years’ experience in IT auditing or related fields, with a strong focus on cloud environments (Azure and AWS).
• Experience in areas such as database administration systems administration or computer systems analysis is an advantage.
• Proven experience in conducting cloud security audits and assessments

Certifications

• Cloud-specific certifications (e.g., Azure Solutions Architect Expert, AWS Certified Solutions Architect Professional) is mandatory.

The following additional certificaitons are an advantage:

• Certified Information Systems Auditor; or
• Certified Information Systems Security Professional; or
• Certified in Risk and Information Systems Control; or
• Certified in the Governance of Enterprise IT.

Skills:

• Strong understanding of IT security, governance, and compliance, with specific knowledge of cloud security best practices.
• Proficiency in data analysis and financial modelling tools;
• Knowledge of auditing standards and frameworks (e.g. SOX, COSO, COBIT)
• Excellent communication skills to convey technical concepts to non-technical audience
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

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Role Summary

• The Risk Manager plays a crucial role in identifying, assessing, and mitigating potential risks across the organization.
• This position is responsible for developing and implementing comprehensive risk management strategies that align with the company’s objectives.
• The Risk Manager will collaborate with cross-functional teams to integrate risk management practices into business operations and design strategies to address identified risks.

Key Responsibilities
Risk Assessment and Analysis:

• Conduct regular risk assessments to identify potential risks and fraud across various business functions and lines of business.
• Analyze risk data and trends to provide actionable insights

Strategy Development and Implementation:

• Design and implement strategies and policies to mitigate identified risks.
• Ensure that risk management is integrated into the organisation’s business continuity strategy
• Set Key Risk Indicators for each business function and track and monitor mitigation and resolution.

Crisis Management:

• Develop the organisation’s Crisis Management Framework, Business Continuity Plan/strategy and Enterprise Risk Framework
• Coordinate the organisations response during crisis or unexpected events
• Implement crisis management plans and communicate with stakeholders

Monitoring and Reporting:

• Monitor and review risk mitigation plans to ensure effectiveness.
• Develop and implement internal risk management reports and dashboards

Financial Risk Management:

• Develop strategies to mitigate financial risks such as market fluctuations, credit risk, currency risks.

Cross functional Collaboration:

• Collaborate with cross-functional teams to integrate risk management practices into business operations.

Incident Response:

• Respond to and investigate risk incidents or breaches, working with relevant departments to resolve issues

Insurance Management:

• Procure and manage insurance policies Respond to and investigate risk incidents or breaches, working with relevant departments to resolve issues
• Assess the organisation’s risk exposure and work with insurance brokers
• Co-ordinate the filing and management of insurance claims when necessary

Compliance and Best Practices:

• Ensure the organisation complies with legal, regulatory and industry standards related to risk management
• Stay updated on emerging risk related regulations and best practices

Providing Risk Management Training:

• Develop training materials and conduct workshops
• Educate staff and stakeholders on risk management strategies and policies

Qualifications
Education:

• Bachelor's degree in one of the following fields: Business Administration, Finance, Economics, Risk Management, Mathematics, Statistics or a related field;
• A master’s degree (MBA or a related field) is preferred but not required.

Experience:

• 5 to 7 years’ experience in risk management.
• Experience should include conducting risk assessments, developing risk mitigation strategies, and analyzing risk data and trends.

Certifications:

• Certified Risk Manager; or
• Financial Risk Manager; or
• Professional Risk Manager

Competencies:

• Excellent communication and leadership skills
• Ability to collaborate effectively across departments
• Analytical mindset with strong problem-solving abilities.