Jobs at International Rescue Committee (IRC)

Job Overview/Summary

The Case Worker will provide psychosocial support, basic case management support to survivors of gender-based violence through individual counselling follow up support, referrals and dissemination of information on available GBV services to encourage access to services. She/he will in collaboration with the Response Officer oversee provision of psychosocial /group support, skills building, information sessions and other recreational activities that promotes social support networks and cohesion with women and girls at the women and girls’ centers/safe spaces.

Major Responsibilities:

• Provide direct support and care for adult and child survivors of gender-based violence, including counseling and basic case management. Case management services will include Assessment of needs of clients, developing an action plan with clients, Implementing the plan with clients
• Provide physical accompaniment to GBV survivors if requested to access medical and other services according to their wishes, choices, and decisions.
• Conduct direct and regular follow up of GBV survivors through home visits and based on survivors wishes and consent.
• Case closure (when appropriate)
• Conduct direct follow up of GBV survivors through home visits and regular follow up visits based on survivors’ wishes and consent.
• Ensure proper documentation of reported GBV incidences through utilization of GBVIMS case intake, action, follow up and other case management forms appropriately.
• Follow GBV guiding principles of respect, confidentiality, and safety/security and non- discrimination while providing services to women and girls.
• Monitor how the GBV referral pathway is working through making direct follow ups with other organizations that are providing services to survivors.
• Conduct and help plan and organize psychosocial/ group support activities with women and adolescent girls to meet the emotional needs of survivors, build support networks among women/girls, and promote social integration of survivors and other vulnerable women.
• Work with women and girls in the community to identify their needs, interests and priorities, and where possible, adapt activities according to these to ensure activities offered are culturally appropriate and meet the needs of women and girls.
• Ensure that vulnerable women and girls including GBV survivors are engaged on psychosocial activities of their choice that will support their healing and recovery.
• In collaboration with the WPE Assistant Community Mobilizers, conduct awareness raising activities on GBV and its health consequences, promoting available services to women and girls, and addressing the stigma preventing women and girls from accessing support and services with activities for female only group.
• In collaboration with the WPE team, participate in meetings with community leadership structures when necessary to advocate for the needs of women and girls, and encourage their participation in GBV prevention and response activities in the communities.

Key Working Relationships:

Position Reports to:  WPE Senior Case Management Officer

Qualifications

• Candidate must be a graduate from a reputable institute and have at least 2 years working experience in GBV programming.
• Ability to maintain confidentiality and respect for clients always is essential.
• Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work overtime when necessary and be able to coordinate multiple tasks and maintain attention to detail.
• Ability to work as a member of a team essential.
• Excellent listening and observation skills, including ability to create trust, support, respect and interact with survivors of all ages, background, and diversity
• Counseling and training experience, including experience working with women and girls preferred
• Demonstrated commitment to women’s empowerment and protection through current/ previous volunteer work in women’s group, girls’ clubs or other relevant experience is an added advantage
• Ability to facilitate trainings and sessions, including group support activities with women and girls.
• Ability to communicate in English, Kanuri, Hausa and or local dialects spoken in the location
• Ability to keep records and write simple and basic reports of activities would be an added advantage.
• University Degree in Psychology, Sociology, Health, or equivalent is a requirement.
• Must be a TEAM PLAYER.

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Job Overview/Summary

The WPE Community Mobilizer will engage in raising awareness in communities about gender-based violence and other gender-related issues, to facilitate a change in attitudes and behaviors that condone and perpetuate gender-based violence.   This involves encouraging men and women to reflectively examine gender roles and inequalities to support a safer environment for women and girls, and to facilitate gender-inclusive development in the community.  Community Mobilizer will work with communities to develop and implement plans to improve the safety and security for all individuals in the community. WPE Community Mobilizer will collaborate and coordinate with other partners to facilitate an effective multi-sectoral approach to addressing GBV.

Major Responsibilities:

• Raise awareness and promote changes in attitudes and behaviors regarding gender, gender equality and GBV.
• Promote active community participation in prevention and response to GBV.
• Develop and implement prevention strategies by ensuring the formation of community groups for response and prevention activities.
• Work with the WPE Response team to facilitate Trainings and sensitizations to community groups, local partners and CBOs on GBV issues.
• Promote the involvement of men and youth in GBV activities.
• Utilize participatory methodology to assess community needs in relation to GBV.
• Utilize participatory methodology and adult education techniques to assist communities in developing community-driven prevention and response plans.
• Mobilize community to form ‘action groups’ for awareness raising and encourage greater self-reliance among women in the communities.
• In collaboration with case worker ensure that women are engaged in psychosocial activities at the women’s centers.
• In collaboration with WPE Case Worker and Trainer, Women action groups, Youth Groups, identify training needs of community members and carryout trainings in a consistent and appropriate manner.                                                                                                     
• Liaise with community leaders, government agencies, IRC sectors, Partners to organize training and capacity building activities.
• Promote women’s active participation in the leadership and decision-making of the community.
• In collaboration with CWC Officer, Senior Case Worker and community members conduct safety audits in the camps to identify potential security risks areas and develop strategies to address them.
• Assist WPE Program Manager, Senior Manager and Coordinator in strategic planning to ensure ongoing Programming.
• Compile and summarize weekly statistics to M&E Officer for monitoring purpose.
• Submit weekly narrative reports to WPE Program manager in a timely manner.
• Communicate all obstacles/Problems to WPE Program Manager for further action.

Qualifications

• Candidate must be a graduate from a reputable University.
• At least 2yrs previous experience with community mobilization using participatory methodology.
• Good interpersonal and problem-solving skills and flexibility.
• Prefer experience with participatory /adult learning techniques.
• Must possess interest and commitment to Human Rights, Gender Equality and Gender issues
• Must be enthusiastic and creative.
• Must be fluent in community language, spoken and written English. Fluency  in Hausa will be an added advantage
• Proficiency in Word and Excel required.
• Be able to work effectively in unstable, challenging, and fast-paced environments.
• Ability to keenly observe confidentiality and discretion.
• Ability to work as part of a TEAM.

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Scope Of Work: 

The Clients Responsiveness and Accountability (CRA) Officer reports to the Senior Consortium MEAL Manager directly with technical support by the CRA Manager and supports field level implementation of CRA actions. S/he ensures that feedback mechanisms (both proactive and reactive) are established in consultation with the communities; regularly promoted through different media and clients’ feedback is regularly collected, analyzed and responded to in timely manner. S/he also ensures that CRA reports are regularly generated within the agreed frequency and results are presented regularly during project meetings to inform design and delivery of the project. Additionally, the CRA Officer conducts feedback sessions, FGDs and surveys to solicit for clients’ feedback.

Major Responsibilities:

Program/project design and learning:

• Participate in program/ project design especially in developing proposals using learning from previous projects.
• Responsible for reviewing and developing CRA tools for data collection ensuring it is adapted and suitable for the context.
• Responsible for organizing periodic meetings with stakeholders to ensure accountability to the target populations served and relevant stakeholders and ensure dissemination of information to concerned parties.
• With support from the CRA Manager, ensure the CRA maintains project level information management system upholding confidentiality principles.
• Update/Review the SOPs and Feedback Plans together with the CRA Manager, Senior MEAL Manager and the MEAL Coordinator.

Information management and reporting:

• Lead and coordinate processes to collect, review and respond to client feedback at the LGA level.
• Set up feedback mechanisms to collect and respond to client feedback – both proactive and reactive (technological improvements to existing mechanisms), with support from MEAL Officers
• Conduct regular FGDs/KIIs and meetings with different stakeholders to solicit feedback on IRC’s work.
• During distributions, establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.
• Prepare CRA reports based on consolidated analysis of client feedback recorded via proactive and reactive channels, to be discussed at field meetings, project review meetings for analysis and decision making at the provincial level.
• Ensure proper cleaning and analysis of data collected via different channels and ensure it is stored in the CRA database.
• Facilitate presentation of CRA dashboards on Power Bi
• With support from the CRA Manager, lead, and coordinate on Client satisfaction survey across IRC locations

Capacity building and supervision:

• Conduct capacity building sessions with community stakeholders, and IRC staff on the IRCs CRA Mechanism
• Responsible for providing assistance to MEAL Officers during sector level trainings especially on CRA.
• Accountable for coaching, mentoring, and supervising CRA Assistants
• Responsible for supporting her/his subordinate/s in completing performance management activities including: workplan design, monitoring, and annual performance appraisals.
• Perform other task related assignment proposed by his/her supervisor.

Key Working Relationships:

• Position Reports to: Senior Consortium MEAL Manager
• Position directly supervised by: Senior Consortium MEAL Manager
• Indirect Reporting: CRA manager, MEAL Coordinator, SAM/FC

Qualifications

• Bachelor’s degree in social science, or related field. Native of the state preferred.
• Minimum of 2 years of experience in humanitarian contexts, with a preference for experience in engaging across organizations, in community services and AAP, or in change management and organizational change.
• Extensive expertise in delivering accountability mechanisms, as well as capacity to support effective communication with communities (with a specific focus on empowering women, children, and marginalized groups).
• Ability to package and communicate complex topics through written reports and presentations.
• Excellent facilitation skills, and strong understanding of how to collect feedback safely and accurately from all members of a community regardless of their age, gender, or other diversity factors.
• Ability to handle multiple tasks, proven self-initiative and problem-solving abilities.
• Good written and spoken English, Hausa, Kanuri, and Fulani skills.
• Values diversity sees it as a source of competitive strength.
• Good communication, presentation, and interpersonal skills.
• Excellent computer skills and competency in Word, Excel (data analysis and visualization), and PowerPoint. CommCare and PowerBI is a strong advantage.

go to method of application »

Scope Of Work: 

The Clients Responsiveness and Accountability (CRA) Officer reports to the Senior Consortium MEAL Manager directly with technical support by the CRA Manager and supports field level implementation of CRA actions. S/he ensures that feedback mechanisms (both proactive and reactive) are established in consultation with the communities; regularly promoted through different media and clients’ feedback is regularly collected, analyzed and responded to in timely manner. S/he also ensures that CRA reports are regularly generated within the agreed frequency and results are presented regularly during project meetings to inform design and delivery of the project. Additionally, the CRA Officer conducts feedback sessions, FGDs and surveys to solicit for clients’ feedback.

Major Responsibilities:

Program/project design and learning:

• Participate in program/ project design especially in developing proposals using learning from previous projects.
• Responsible for reviewing and developing CRA tools for data collection ensuring it is adapted and suitable for the context.
• Responsible for organizing periodic meetings with stakeholders to ensure accountability to the target populations served and relevant stakeholders and ensure dissemination of information to concerned parties.
• With support from the CRA Manager, ensure the CRA maintains project level information management system upholding confidentiality principles.
• Update/Review the SOPs and Feedback Plans together with the CRA Manager, Senior MEAL Manager and the MEAL Coordinator.

Information management and reporting:

• Lead and coordinate processes to collect, review and respond to client feedback at the LGA level.
• Set up feedback mechanisms to collect and respond to client feedback – both proactive and reactive (technological improvements to existing mechanisms), with support from MEAL Officers
• Conduct regular FGDs/KIIs and meetings with different stakeholders to solicit feedback on IRC’s work.
• During distributions, establish a help desk/information table for the community members to answer beneficiary comments/questions. After the distribution, prepare help desk reports on the distribution.
• Prepare CRA reports based on consolidated analysis of client feedback recorded via proactive and reactive channels, to be discussed at field meetings, project review meetings for analysis and decision making at the provincial level.
• Ensure proper cleaning and analysis of data collected via different channels and ensure it is stored in the CRA database.
• Facilitate presentation of CRA dashboards on Power Bi
• With support from the CRA Manager, lead, and coordinate on Client satisfaction survey across IRC locations

Capacity building and supervision:

• Conduct capacity building sessions with community stakeholders, and IRC staff on the IRCs CRA Mechanism
• Responsible for providing assistance to MEAL Officers during sector level trainings especially on CRA.
• Accountable for coaching, mentoring, and supervising CRA Assistants
• Responsible for supporting her/his subordinate/s in completing performance management activities including: workplan design, monitoring, and annual performance appraisals.
• Perform other task related assignment proposed by his/her supervisor.

Key Working Relationships:

• Position Reports to: Senior Consortium MEAL Manager
• Position directly supervised by: Senior Consortium MEAL Manager
• Indirect Reporting: CRA manager, MEAL Coordinator, SAM/FC

Qualifications

• Bachelor’s degree in social science, or related field. Native of the state preferred.
• Minimum of 2 years of experience in humanitarian contexts, with a preference for experience in engaging across organizations, in community services and AAP, or in change management and organizational change.
• Extensive expertise in delivering accountability mechanisms, as well as capacity to support effective communication with communities (with a specific focus on empowering women, children, and marginalized groups).
• Ability to package and communicate complex topics through written reports and presentations.
• Excellent facilitation skills, and strong understanding of how to collect feedback safely and accurately from all members of a community regardless of their age, gender, or other diversity factors.
• Ability to handle multiple tasks, proven self-initiative and problem-solving abilities.
• Good written and spoken English, Hausa, Kanuri, and Fulani skills.
• Values diversity sees it as a source of competitive strength.
• Good communication, presentation, and interpersonal skills.
• Excellent computer skills and competency in Word, Excel (data analysis and visualization), and PowerPoint. CommCare and PowerBI is a strong advantage.