Jobs at Engie Africa

Job Overview

• The Sales Team Lead will be stationed in the preferred location and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers - responsible for the full customer cycle i.e., sell, fulfil, maintain and recover.
• The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.

Key Responsibilities, Deliverables & Activities
Key Responsibilities:

• Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
• Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
• Managing installation technicians and maintenance technicians
• Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.

Deliverables and Activities:

• Participating in the recruitment of new staff and training of existing staff in applicable policies, guidelines provided by State Sales Manager and credit departmental standards.
• Conduct periodic performance review and provide feedback to the sales agents.
• Supervise the prompt high-quality system installations at the customers premises or any other location as directed by ENGIE Energy Access.
• Support recruitment and coordinate installation technicians and maintenance technicians to ensure large solar home systems are installed and maintained.
• Review monthly commission payments, follow up on faulty installations and inform finance department about deductions.
• Providing regular portfolio & compliance reports to State Sales Manager and credit control team
• Support quarterly inventory audits for service center and POS in the location.

Qualification and Experience

• Candidates should possess a B.Sc Degree, ND, NCE or HND
• 1 - 3 years of working within the core field sales team
• Previous experience in a managerial position is an added advantage

Required Skills and Experience:

• Ability and passion for coaching and training.
• Good problem-solving skills (solutions oriented)
• Good influencing and negotiation skills
• Ability to work under pressure to meet deadlines
• Excellent verbal communication skills with customer focus
• Computer literate, team player and dynamic self-starter.
• Willing to travel/assign in any geographic area in Nigeria
• Fluent in English.
• You must reside in Okada or Aduwawa.

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Responsibilities

• Carrying out customer loan work-outs.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio.
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure.

Requirements

• Experience in customer relationship management
• Team player
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for Mysol and its mission to plug in the world.
• Candidates should possess relevant qualifications with experience.