Jobs at Canonical

What your day will look like

• Support marketing team members with strategic expertise, setting up and monitoring Marketo campaigns and automations
• Monitor overall Marketo performance and health
• Build on automation and AI to improve lead management
• Develop Canonical's martech stack to industry leading standard

What we are looking for in you

• Advanced proficiency with Marketo
• Experience in setting up integrations and automations between CRM systems and other platforms
• Ability to work with at least two of the following languages: Python, JS, SQL, Velocity
• A solid understanding of lead generation data with reporting experience
• Experience in data analysis
• Exceptional interpersonal skills and aptitude for forging trusting relationships across diverse, cross-functional teams
• Proven ability to prioritise and differentiate what matters from the noise, meeting deadlines without sacrificing quality
• Growth mindset - someone who is not afraid to think big and take on risks.
• Engagement with the latest trends in marketing technology

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What Your Day Will Look Like

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

Background check required

What Are We Looking For In You

• Excellent verbal and written communication skills in English.
• Hands-on experience supporting Linux systems including 2 or more of:
  • Virtualization / Cloud - primarily using KVM or OpenStack.
  • Containers - especially with Docker, LXD/LXC, or Kubernetes.
  • Storage technologies - block, object and network.
  • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Linux integration with other environments (authentication/directory services, network file systems, etc.)
• Cloud computing (provisioning, monitoring, orchestration, etc.)
• Troubleshooting experience:
  • Basic reading of stack traces to be able to search for duplicates, escalate to the correct team.
  • Understand OS and Application level bugs and advise on next steps
  • Programming fundamentals in any language.
• Customer support experience:
  • Customer needs are top priority
  • Communicate clearly and set the right expectations.
• Ability to travel

go to method of application »

What your day will look like

• Support marketing team members with strategic expertise, setting up and monitoring Marketo campaigns and automations
• Monitor overall Marketo performance and health
• Build on automation and AI to improve lead management
• Develop Canonical's martech stack to industry leading standard

What we are looking for in you

• Advanced proficiency with Marketo, Mautic, Hubspot or Salesforce Marketing Cloud
• Experience in setting up integrations and automations between CRM systems and other platforms
• Ability to work with at least two of the following languages: Python, JS, SQL, Velocity
• A solid understanding of lead generation data with reporting experience
• Experience in data analysis
• Exceptional interpersonal skills and aptitude for forging trusting relationships across diverse, cross-functional teams
• Proven ability to prioritise and differentiate what matters from the noise, meeting deadlines without sacrificing quality
• Growth mindset - someone who is not afraid to think big and take on risks.
• Engagement with the latest trends in marketing technology

go to method of application »

What Your Day Will Look Like

• Be responsible for go-to-market planning and execution for Canonical's range of MLOps and data products
• Lead on content dissemination, campaign development and planning for product launches.
• You will lead on the development of compelling messaging and positioning that emphasizes business value and connects with target audiences throughout the buying journey
• Conceiving and executing customer base communications and marketing programs to upsell and cross sell into our large base of customers
• Collaborating with demand generation teams, utilizing data and insights to create and improve strategies that drive traffic to our content, optimizing marketing funnels
• Work with other teams to plan event, webinars and support paid and social media promotion
• Create and execute content strategies that drive product interest and adoption with relevant target audiences
• Monitoring the competitive landscape to define product positioning that differentiates

What We Are Looking For In You

• Experience in a product marketing function for enterprise IT products (SaaS experience preferred)
• Passion for the AI and data marketing
• Strong inter-personal management skills.
• Proven analytical skills, able to assess opportunities and make decisions on ROI/advantages of programs & investments.
• Appetite to deliver strong results and innovation.
• Growth mindset - someone who is not afraid to think big and take on risk.
• Willingness to roll up their sleeves.
• Exceptional verbal and written communication skills.
• Ability to work and thrive in a self-starter, fast-paced and changing environment
• Love for diverse work assignments and the opportunity to try new approaches