Jobs at Bradfield Consulting Limited

Job Purpose

• The Office Manager is responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.

Key Tasks and Responsibilities
Maintain Office Services:

• Design and implement office policies
• Establish standards and procedures
• Organize office operations and procedures
• Review and approve supply requisitions
• Maintain office equipment including generator
• Maintenance of office Building

Human Resources:

• Carry out Staff related issues, i.e. recruitments, terminations, reimbursable, discipline, rewards, etc
• Process staff salaries and benefits
• Process all staff requests and permission for leave, leave of absence, maternity, study leave, casual leave, etc
• Assign and monitor clerical and secretarial functions
• Orient and train administrative staff
• Provide on the job and other training opportunities
• Evaluate administrative staff performance
• Supervise all Administrative personnel
• Preparation and monitoring of staff roasters

Maintain Office Efficiency:

• Ensure Office is ready for the day; conducive and all equipment are functioning properly
• Plan and implement office systems, layout and equipment procurement
• Supervise store office to maintain and replenish inventory
• Check stock to determine inventory levels
• Verify receipt of supply
• Ensure all Bills paid promptly e.g. internet, telephone, insurances, service agreements, leases etc
• mail dispatch
• Handling of all confidential correspondence
• Attend office meetings

Job Specification
Education:

• A Degree in Business Administration or Management, Finance, Human Resources, Estate Management

Experience Required:
The incumbent must have proficient knowledge in the following areas:

• Knowledge of Office Administration(essential)
• Knowledge of Human Resource Management and Supervision
• Ability to maintain a high level of accuracy in preparing and entering information
• Sound staff management experience (desirable).

Competencies and Technical Skill Requirements:
The incumbent must demonstrate:

• Excellent interpersonal skills
• Team building skills
• Analytical and problem solving skills
• Decision making skills
• Effective verbal and listening
• Communications skills
• Attention to detail and high level of accuracy
• Very effective organizational skills
• Effective written communications skills
• Computer skills including Ms Office Suite, Outlook Express
• Programs, and e-mail at a highly proficient level
• Stress management skills
• Time management skills.

Personal Qualities:

• The incumbent must maintain strict confidentiality in performing the duties of the Office Manager.
• The incumbent must also demonstrate the following personal attributes:
  • Be honest and trustworthy
  • Be respectful
  • Possess cultural awareness and sensitivity
  • Be flexible
  • Demonstrate sound work ethics
    

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Job Description

• Receives and processes the most complex customer orders, inquiries and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications.
• Pro-actively maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service.
• Researches and obtains resolution of a variety of customer complaints and issues.
• Serves as link between customers and sales staff to assure responsiveness.
• Tracks order activity, and alerts appropriate staff of any potential delivery problems.
• Repairing motors and controls.
• Customer site support.
• Customer phone support.
• Onsite technical support for all customers.
• Administration work in terms of technical database (repairing motors).
• Assist and coordinate the training that takes place on all the products of the Company in CAF market including new employees.

Additional Requirements

• Electrical Electronics or Mechanical Engineering background.
• Minimum of 2 to 3 years working experience in similar Industry.
• Strong and sound technical background.
• Excellent communication and interpersonal skills.
• Technical certifications will be an added advantage i.e CCNA, ITIL Vs 3.
• Fluency in English and French is a compulsory requirement.