Job Openings at The International Medical Corps

Location: Maiduguri, Borno

Job Summary

• The Accountability Officer will be the primary support person for designing and implementing the Community Based Feedback and Response Mechanisms (CBFRM) process, as the first point of contact for receiving, reviewing, addressing and responding to beneficiary feedback and complaints.
• S/he will build capacity of program staff to ensure the integration of accountability best practices in project design implementation and will coordinate closely with MEAL, program, and senior management staff to ensure that beneficiary complaints and feedback are properly addressed.

Main Responsibilities
For closely tracking the project progress, the accountability officer will:

• IMC’s policies, guidelines, and procedures.
• Actively promote Prevention of Sexual Exploitation and Abuse (PSEA) standards within IMC and amongst its beneficiaries.
• Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct, humanitarian principles and the 9 Core Humanitarian Standard (CHS) commitments. Apply the basic monitoring, evaluation, accountability and learning concepts and the purpose of MEAL, with a specific focus on accountability to affected populations (AAP).
• Manage the implementation of policies and procedures for monitoring, evaluation and reporting in the country specific to AAP and CHS commitments.
• Guide the MEAL teams on participative monitoring methodologies (e.g. constituent voice, community scorecards).

Project design and planning:

• Identify the budget/resources needed for MEAL activities of projects pertaining to establishment and maintenance of AAP systems and activities.
• Plan and manage a needs assessment that includes direct data collection from most vulnerable sub-groups of disaster affected communities or appropriate key informant (women, children, elderly, handicapped/special needs, and other marginalized ethnic/social groups).
• Support MEAL team in adapting needs assessments and planning to be more inclusive of direct beneficiary consultation, particularly in the identification / inclusion of vulnerable groups.
• Conduct complimentary AAP analysis/assessments, including, but not limited to: stakeholder analysis, communication needs assessment, CBFRM community consultation.

MEAL system:

• Collect qualitative and quantitative data effectively at different levels: facility, community.
• Ensure data entry using an electronic database.
• Lead data collection activities following the data collection and reporting flow put in place for a project.
• Develop simple data collection tools based on monitoring indicators.
• Train data collectors in basic principles of data collection.
• Maintain effective MEAL system (ensure data collected translate to MEAL Framework/IPTT).
• Ensure that AAP data is collected routinely throughout project cycle (not just at project mid and endpoints, enabling corrective action).
• Develop and maintain local Community Based Feedback and Response Mechanism (CBFRM)

Procedures as per organizational CBFRM Guidelines.

• Lead/Conduct Regular community consultations, surveys, FGDs to gauge/monitor how well country team is adhering to AAP commitments and progress towards achieving AAP work plan objectives.

Conflict Sensitivity:

• Oversee the implementation of the Conflict Sensitivity approaches across the project/program.
• Oversee IMC’s adherence to Do No Harm and the conflict sensitivity (Safe and Effective Humanitarian Response) framework at the mission.

Qualification and Experience

• Bachelor degree in Social Work/Social Sciences or equivalent
• Minimum of 3 years of applied experience with a humanitarian organization and or working with refugees/IDPs in humanitarian settings
• Familiarity with and experience in implementing the Core Humanitarian Standard (CHS), Quality COMPASS or similar humanitarian quality management initiative.
• Understand key concepts and commitments regarding accountability to affected populations (AAP) e.g. IASC CAAP, CHS, Sphere Humanitarian Charter and Protection Principles.
• Knowledge of quality management and accountability initiatives, codes of conduct, principles and standards commonly used in the aid sector, in particular:
  • The International Red Cross Movement and NGO Code of Conduct in Disaster Relief
  • The Sphere Project’s Humanitarian Charter and Protection Principles
  • The Minimum Standards for Age and Disability Inclusion in Humanitarian Action
  • The Minimum Standards for Child Protection in Humanitarian Action
• Strong training facilitation/presentation skills and/or experience with carrying out community level information education communication (IEC) campaigns
• Excellent report writing skills in English
• Demonstrated understanding of data protection and confidentiality as part of data collection and management practices, and ability to respect and maintain confidentiality.
• High-level LANGUAGE proficiency in Hausa, Kanuri and Fulfulde (Speaking – Reading – Writing).

Prevention of Sexual Exploitation and Abuse:

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

• Promotes and encourages a culture of compliance and ethics throughout International Medical Corps.
• As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.

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Location: Maiduguri, Borno

Job Summary

• The Monitoring and Evaluation Officer is responsible for the overall planning and implementation of monitoring all activities and outputs of the active projects.
• In consultation with supervisor, the MEAL Officer will undertake training responsibilities to equip the local government, partner organizations and community level staff/volunteers to undertake monitoring tasks.
• The MEAL Officer will contribute to efforts in outcome evaluation; and will draft and submit monitoring reports to the MEAL Coordinator.

Key Responsibilities

• Apply the output indicators of the project to measure the achievement of each task and objective.
• Collect, analyze data and reports based on already developed templates on a regular basis from the field.
• Plan and conduct regular site visits to objectively observe the status of project implementation using the developed program supervisory & monitoring checklist
• Support the M&E Manager with monitoring data and relevant findings in preparations for the partnership, coordination and review meetings
• Provide training along with the M&E Coordinator to ensure the project and partner organization staff as well as the relevant government staff are capable of undertaking tasks under the project implementation
• Conduct monitoring visits to track indicators on all outputs
• Monitor partner organization’s performance on all project activities
• Design and conduct case studies in collaboration with the M&E Coordinator for projects implemented
• Write monitoring reports and success stories on project interventions, to submit to the M&E Coordinator.
• Maintain frequent communication with Project Managers to ensure program activities and objectives are communicated
• Assist in the capture of lessons learned and best practices for the response
• Assist staff person responsible for coordinating the development of donor program reports and internal reports
• Perform other duties and responsibilities as required
• Any other duties that may be assigned from time by supervisors.

Qualification and Experience

• Bachelors and or Masters in Statistics, Economics, Public Health, Epidemiology, Health Systems, or other relevant Certifications Professional Certification will be an added advantage.
• At least two years' experience in - program monitoring and evaluation which includes database development and management, remote monitoring, assessments and situation analysis in emergency settings
• Experience in working with a range of humanitarian donors (e.g. OFDA, ECHO, UN agencies, etc.) including established/required indicators
• Experience in working as M&E staff person, working with program and technical staff, on proposal development and donor reporting
• Experience in M&E positions on emergency response programming is preferred
• Experience in WASH, health, nutrition, GBV and food security programming preferred
• Ability to exercise sound judgment and make decisions with limited supervision
• Ability to relate to and motivate local staff effectively
• Creative and able to work with limited resources
• Ability to live and work in insecure environment with rapidly changing security situation
• Team player and strong communication skills, both oral and written
• Proficient in computer applications, especially with MS Word and MS Excel, MS PowerPoint a plus. In addition, She/he must be able to use analytical packages like EpiInfo, SPSS, SMART and STATA
• Strong English language ability (both written and verbal) and the ability to produce cohesive, informative reports including both qualitative and quantitative findings for a range of audiences
• Ability to speak Hausa is desired.

Prevention of Sexual Exploitation and Abuse:

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

• Promotes and encourages a culture of compliance and ethics throughout International Medical Corps.
• As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.
• Conducts work with the highest level of integrity.

Required Skills:

• Understand key concepts and commitments regarding accountability to affected populations (AAP), including IASC, CAAP, CHS, and Sphere Humanitarian Charter.
• Knowledge of data pitfalls, issues, and strategies for assessing the quality of collected data.
• Knowledge of different methods of qualitative and quantitative data collection and analysis.
• Knowledge of descriptive univariate and bivariate data analysis using Excel Pivot tables.
• Knowledge of indicators and their measurement in the different sectors of relevance.
• Understand the concept of participatory monitoring, evaluation, accountability, learning, and needs assessment.
• Understand the fundamental principles of evaluation (concepts, purposes, and types of evaluations, contribution versus attribution, and counterfactual).
• Strong training facilitator/presentation skills.
• Excellent communication skills.
• Innovative and solutions-oriented.
• Have the analytical, conceptual, and strategic thinking skills.
• Building collaborative relationships.
• Manage performance by setting clear goals.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Proficiency in English, Hausa and Kanuri languages both spoken and written.

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Location: Damboa, Borno

Job Summary

• Under the supervision of WASH Officer, the WASH Assistant will be responsible to participate in hygiene campaigns, to participate in house to house hygiene promotion, and to prepare written material for the field, elaborate clear and adapted message for beneficiaries, as well as oversee the hygiene promotion and other WASH activities conducted by the community volunteers.

Main Responsibilities
The WASH Assistants will be responsible for:

• Selection and training of the Community Hygiene Volunteer (CHV) promoters
• Collection of bio data for both CHV’s and beneficiaries in communities.
• Input beneficiaries’ data into spread sheet in preparation for distribution of NFI kits in communities.
• Train and monitor CHV’s on how to conduct hygiene promotion sessions and complete their log sheets properly documenting topics discussed, advice provided, issues of concern for IMC follow-up action, number of attendee’s sessions,
• Collect all CHV’s log sheets on monthly basis and certifying work done by CHV’s.
• Identify the most appropriate messages regarding the target population.
• Organize training sessions and participate in facilitation in IDP camps and host communities.
• Determine the necessary materials needed for each campaign/activity.
• Mobilize the community on behavior change related to hygiene practices.
• Participate in hygiene campaigns, drama shows in schools, community and IDP camps in close coordination with community volunteers
• Actively participate with community volunteers in identifying locations/sites for WASH infrastructures (latrines construction/rehabilitation, borehole drilling/rehabilitation, etc.) in the beneficiary communities.
• Conduct focus group discussion, giving clear messages on good hygiene practices.
• Report the progress of the work to supervisor
• Report challenges and successes during the activities, and any other issues that require IMC follow-up/action
• Conduct household assessments.
• Oversees the distribution of water, hygiene and sanitation items.
• Collect water samples from households and water sources and conduct quality tests using the Del Aqua Kit Record all result of water test
• Complete daily reports on CHV’s evaluation, water testing and NFI distribution.
• Coordinate closely with CHV’s to identify informal settlements in host communities.
• Consult with M & E to providing accurate raw data for impact analysis during post distribution survey and also to provide input for monthly and quarterly WASH reports
• Timely reporting of Hygiene Promotion activities to supervisor/WASH Officer
• Provide support to other areas of the department as may be required by the supervisor.

Qualifications

• B.Sc or HND in Social Sciences, Sciences or any relevant technical qualification.
• At least one (1) year experience with a non-profit, non-governmental organization or community development experience.
• Demonstrated skill in capacity building at community level.
• Experience in hygiene promotion, water quality monitoring, & community mobilization.
• Communicate well in Hausa & Kanuri is an added advantage.
• Excellent experience with Microsoft Excel, Power Point, etc.
• Strong skills with Microsoft Word
• Excellent English communication skills
• Ability to exercise sound judgment and make decisions independently Flexible, able to cope with stressful situations and frustrations

Prevention of Sexual Exploitation and Abuse:

•  Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.
• Any other duties that may be assigned from time by supervisors

Compliance & Ethics:

• Promotes and encourages a culture of compliance and ethics throughout International Medical Corps.
• As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.

Key Competencies:

• Strong communication skills: oral, written and presentation skills.
• Should be a team player and culturally sensitive.
• Strong leadership, team building, conflict resolution and ability to deliver IMC’s strategic objectives.
• Extremely flexible, and have the ability to cope with stressful situations