Jobs at Transsion Holdings

Responsibilites

• In charge of planning & coordination of the overall strategy, implementation, and team management for Installer Operation，based on business strategies and Sales Distribution.
• Establish and enhance installer membership system through professional training, incentive, community engagement, and interactive activities. Foster stable business relationships with itel Brand and EPCs & installers to drive EPC-side sales.
• Provide customized training for internal/external clients (e.g., installers, channel partners, new employees) to promote Brand, Product, Service & Sales Policy, and empower industry knowledge & skills.
• Monitor market and competitor dynamics via market research to deliver information support for business development.

Requirements

• Bachelor’s degree in Business Administration, Operations, or related field.
• Strong time management and ability to prioritize tasks.
• Analytical and process-oriented with a focus on efficiency.
• Adaptability to handle unexpected changes and operational challenges.
• Customer service orientation and team collaboration skills.

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Job Summary

• We are seeking an experienced Operations Manager to lead our after-sales service network for energy storage solutions.
• This role oversees service outlets, team performance, process optimization, and cross-functional collaboration to ensure efficiency, quality, and customer satisfaction.

Key Responsibilities

• Service Network: Plan, establish, and manage regional after-sales outlets to ensure effective coverage and smooth operations. ·
• Team Leadership: Recruit, train, and manage service teams; enhance technical skills, optimize resource use, and ensure timely response. ·
• Efficiency & KPIs: Monitor service response/completion times, implement KPI-based performance evaluations, and streamline workflows. ·
• Process & Quality: Standardize and improve service processes, conduct quality audits, implement customer feedback mechanisms, and drive continuous improvement. ·
• Knowledge Sharing: Build a service knowledge base and best practices to strengthen team capability. ·
• Collaboration: Work closely with sales, technical, supply chain, and product teams to meet customer needs and ensure seamless communication.

Qualifications

• Bachelor’s Degree or higher in Electrical Engineering, Power Systems, Mechanical Engineering, or related field.
• 5+ years’ experience in after-sales service, O&M, or service operations (energy storage/renewable energy preferred).
• Proven expertise in service network management, team leadership, and process optimization.
• Strong communication, coordination, and stress management skills across teams and regions. · Data-driven mindset with a focus on measurable results and service improvement.