Verification Officer at Mkobo Microfinance Bank Limited (Mkobobank)

Responsibilities

• Confirm the ownership of the business (neighbor reference)
• Confirm the business activity is correctly stated
• During visitation, ensure clients' shop and business address correspond with what is documented in the file; The address verification should be comprehensive and detailed, where possible sketch how to locate said address. Things like landmarks, and popular name amongst others should be infused into report.
• Review the value of clients’ goods in the shop/home to ensure that proper evaluation was conducted before presentation for approval
• Is the stock sighted in the shop /home worth the loan amount disbursed?
• Ensure that the compulsory deposits by clients are credited into their accounts. This can be done by checking clients’ accounts on bank-one before or after disbursement of the loan.
• Compulsory deposit – 10% or 5% and 2% fee for other charges
• During client visitation, ensure customers’ balances are confirmed with them if they are met in shops in order to possibly uncover any cash suppression perpetrated by field/collections officers
• Confirm from delinquent customers the reason for non-repayment (delinquent loan).
• Where necessary, obtain response of the Account officer on your findings
• Note observations appropriately
• Perform other task as assigned by Head, Audit & Compliance.
• Conduct detailed background checks of champions and their guarantors
• Timely follow-up and closure of assigned verification checks.
• Delivery of confidential documents.
• Ensure the champion's data and reports are complete, accurate, and consistent.
• Conduct verification on matters entrusted within the sales team
• Gather information and evidence through face-to-face interviews
• Gather recorded statements and documentation
• Organize all the collected data and information.
• Expected to write visitation reports.

Qualifications

• Candidates should possess a Bachelor's Degree in Social Sciences.
• 3+ years of relevant experience.

Must have skills:

• High level of initiative.
• Strong interpersonal skills
• Attention to detail
• Analytical Skills

Good to have skills:

• Strong oral and written communication