Vendor Success Manager at LifeBank

Job Overview

• The Vendor Success Manager will be responsible for Vendor Success Management of LifeBank.
• S/he will be expected to ensure LifeBank continues to grow the number of Vendors on its marketplace and on its vendor app platform to continue to offer value to her customers and the vendors as well as achieve all set KPIs for Vendor Management and success.

Roles and Responsibilities

• Grow LifeBank’s number of Vendors in line with the set target
• Work with the Comms team, to prepare and deliver suitable sales pitches, proposals and presentations to prospective LifeBank vendors
• Ensure Retention of vendors in line with set targets
• Work in line with company SOPs to achieve set objectives and outcomes within schedule as regards New Vendors targets across the country
• Establish, develop and maintain positive business and Active Vendors’ relationships and success
• Engage vendors continually to ensure LifeBank gets the lowest prices from them and in turn offers the best prices to Hospitals and customers on our marketplace
• Ensure the revenue per Vendor on our marketplace continues to grow.
• Regularly engage and follow up with Vendors to ensure they sign up and are using the Vendor app to show and update stock position in line with the target set
• Resolve Vendors complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Stay informed about the activities of health services in assigned particular areas.
• Perform other duties as assigned
• Ensure all assigned KPIs are achieved.

Requirements
Educational Qualification:

• B.Sc in any of the Sciences or any relevant field

Experience:

• 1-2 years Vendors, Procurement, Customers or Key accounts management experience
• 1-2 years experience in the Pharma and healthcare industry

Reporting Structure:

• Will report to the Ops Lead, and Director of Operations where necessary

Skills and Abilities:

• Good organizational skills and results driven
• Highly Self motivated
• Highly analytical with a drive for numbers
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent communication and negotiation skills.
• Good written and verbal communication skills
• High proficiency in MS Office Suite
• Good initiative, time and stress management skills

Personal Attributes:

• Have a deep desire to work in the startup industry
• Sociable and friendly
• Confident and pleasant
• Loves a challenge

Work Environment:

• Regular field visits to Clients sites
• Will be required to write proposals and reports
• Will be required to work overtime, on weekends and travel if necessary

Gross Salary
N100,000 Monthly.

Benefits
Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees.

• Housing Assistance
• Health Insurance
• Focused caring team members.
• Accelerated growth.
• Workman Compensation