Travel & Tours Consultant at GUS Consulting

Job Summary

• The Travel & Tours Consultant must be passionate about traveling.
• You will manage travel requirements made for business or holiday and will provide tourism-related services and package tours on behalf of our suppliers.
• The goal is to keep our clients satisfied and loyal for future services.

Responsibilities

• Plan and sell of booking Car transportations, accommodations, VISA, Insurance, and other travel services.
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs, and accommodations.
• Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc) totravelers.
• Book Car transportation, make hotel reservations, and collect payment/fees.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Deal with occurring travel problems, complaints, or refunds.
• Attend travel seminars to remain updated with tourism trends.
• Enter data into our software and maintain client files.
• Network with tour operators.
• Maintain statistical and financial records.
• Meet profit and sales targets.

Key Areas:

• Provide high customer service level to assure clients totally satisfied.
• Attain yearly sales targets as set by line manager.
• Develop and execute a personal marketing plan to acquire sales goal.
• Assist store as well as club marketing efforts.
• Maintain and update detailed customer list for potential sales opportunities.
• Head responsible for the resolution of client and vendor concerns.
• Comply with company-established guidelines, procedures, and standards in the customer service area.
• Ensure to follow all rules related to PNR’s and Profiles, invoicing, ticketing, client files plus overall work accuracy.
• Maintain complete understanding as well as working knowledge of Club computerized systems.
• Head responsibility for departmental duties as allotted by management to assure smooth operational flow.
• Ensure to advance by company national travel proficiency testing and training program.
• Involve in mandatory training as and when management assigns.
• Suggest customers with the most cost-effective travel mode within the established corporate travel policy.
• Recommend customer about international travel requirements like passport and visa, etc.

Requirements

• Degree in Hospitality, Travel, Tourism, Business, or relevant field.
• Proven work experience as a Travel & Tours Agent.
• Excellent knowledge of computer reservations systems, GDS systems, and e-traveling.
• Fluency in English; multilingualism is a plus
• Strong sales skills and commercial awareness.
• Ability to interact, communicate and negotiate effectively.
• Sound knowledge of domestic and international travel trends.
• The personal travel experience will be considered an advantage.