Travel Consultant at Sposh Travels And Tours Limited

Role Overview

The Visa Assistant will support the day-to-day running of Sposh Travels and Tours. Working closely with the CEO on all visa and travel related enquiries. He/She is responsible for client satisfaction, ensuring that all clients are presented with the best information, assistance and advice on all travel related enquiries. The position requires year-round ongoing and efficient communication with clients and all stakeholders.

Main Duties

• Provides relevant visa and travel information to clients
• Processes the simplest to the most complex visa cases correctly and efficiently with little or no need for guidance.
• Keeps informed of laws, regulations and SOPs related to visa cases, and country entry processes
• Either alone or as a team member, can take complete action on all classes of visa and travel requests, advising clients of the best option
• Can undertake visa and travel application requests and processes, data entry, visa classification, scanning of documents, photo capture, fingerprint capture, tracking and issuance, quality assurance and printing
• Exercises discretion and high degree of professional responsibility in handling confidential/sensitive applicant information and documentation.
• Responds promptly and accurately in fluent English to a full range of complex customer inquiries and complaints in a courteous manner.
• Sends emails and contacts clients to coordinate passport pickup or delivery.
• Research and provide information to clients on flight and travel options
• Either as a team or alone, arranges for concierge services for clients
• Serves as back-up when needed to the Admin/Secretary on payment processing and validations
• Generate business leads and close-out on visa and travel orders and enquiries

Role Requirements

• Minimum of an OND degree
• Strong administration and analytical skills
• Experience working in a team/individual structured organization.
• Able to work independently and manage multiple tasks simultaneously in a changing environment with a high degree of accuracy
• Ability to recognize potential issues as they arise and escalate appropriately
• Excellent organization skills, time management
• Excellent interpersonal skills, relationship skills, with the ability to communicate well with colleagues, senior management and other stakeholders
• Customer focused, both internal and external with the ability to build effective working relationships
• Multicultural sensitivity is essential including the ability to work effectively as part of a team
• Exceptional communication skills in person, over email, telephone etc.
• Innovative and creative thinker with a track record of delivery and proven ability to manage several projects concurrently and see them through from conception to conclusion
• Must be proactive and solution oriented, looking for ways to add value and assist the team
• Intuitive and not afraid to challenge
• Knowledge/experience of the travel and aviation industry will be an added advantage
• Self-motivated and able to use own initiative
• Can-do attitude
• Creative problem solver
• Superb diary management
• Strong PC skills and high proficiency with Microsoft Office Suite products (Excel, Outlook, Word, and PowerPoint)
• Exceptional interpersonal skills
• Friendly and professional demeanor