Travel Consultant at Lery Hago Ltd

Position Overview:

• As a Travel Consultant, you will be responsible for providing exceptional customer service by assisting clients in planning, organizing, and booking their travel arrangements.
• Your expertise and knowledge of various destinations, travel options, and industry trends will be crucial in delivering personalized and memorable travel experiences to our valued clients.

Responsibilities:

Consultation and Itinerary Planning:

• Engage with clients to understand their travel preferences, requirements, and budget.
• Provide expert advice on travel destinations, attractions, accommodations, transportation options, and travel packages.
• Create customized itineraries tailored to meet the individual needs and preferences of clients.
• Offer guidance on visa requirements, travel insurance, and necessary travel documents.
• Collaborate with clients to ensure their travel plans align with their expectations and desires.

Booking and Reservations:

• Utilize online reservation systems and travel industry software to book flights, hotels, car rentals, cruises, tours, and other travel services.
• Coordinate multiple travel components to create seamless travel arrangements for clients.
• Negotiate with travel suppliers to obtain the best possible rates, discounts, and added benefits for clients.
• Confirm bookings, issue tickets, vouchers, and all necessary documentation for clients.
• Provide clients with detailed information regarding their bookings, including flight details, hotel check-in procedures, and travel policies.

Customer Service and Support:

• Ensure exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving any issues that may arise before, during, or after travel.
• Offer guidance and support to clients in the event of travel disruptions, cancellations, or emergencies.
• Stay up-to-date with the latest travel trends, industry news, and destination information to provide accurate and relevant advice to clients.
• Build strong relationships with clients to foster loyalty and repeat business.
• Collect feedback from clients to continually improve services and enhance customer satisfaction.

Qualifications and Skills:

• Bachelor's degree in Hospitality, Tourism, or a related field (preferred).
• Proven experience working as a Travel Consultant or in a similar role.
• In-depth knowledge of travel destinations, attractions, and industry trends.
• Familiarity with online reservation systems and travel booking platforms.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Exceptional customer service skills with a client-focused approach.
• Detail-oriented with excellent organizational and time management abilities.
• Proficiency in using travel industry software and computer systems.
• Ability to work effectively in a fast-paced and dynamic environment.
• Multilingual skills (additional languages) are advantageous.