Ticketing / Visa Assistant at Sehembz Travels Nig Ltd

Role Overview:

• As a Ticketing and Visa Assistant, you will play a crucial role in our travel agency's operations by assisting clients with their flight bookings and visa application processes.
• You'll be the go-to person for our valued customers, ensuring their travel plans are seamless and stress-free.

Basic Requirements:

• High school diploma or equivalent (relevant associate's or bachelor's degree preferred).
• Previous experience in a similar role within the travel industry is highly desirable.
• Familiarity with ticketing and reservation systems, GDS (Global Distribution Systems) such as Amadeus, Sabre, Galileo, or others will be an advantage.

Educational Requirements:

• A high school diploma or equivalent is the minimum educational requirement for this role.
• Candidates with a relevant associate's or bachelor's degree in travel and tourism, hospitality, or a related field will be preferred.

Key Responsibilities:

• Assisting clients in booking flights, issuing tickets, and securing the best possible fares.
• Providing expert guidance on visa application procedures and requirements for various destinations.
• Ensuring compliance with travel regulations and entry requirements for different countries.
• Handling customer inquiries and resolving any issues related to bookings and visas.
• Collaborating with airlines, embassies, and other travel-related entities to facilitate smooth travel experiences.
• Maintaining accurate records of bookings, payments, and visa applications.
• Staying updated on industry trends, travel advisories, and visa policy changes.

Skills and Competencies:

• Excellent communication and interpersonal skills to provide top-notch customer service.
• Strong attention to detail and organizational abilities to handle bookings and visa applications accurately.
• Proficiency in GDS (Global Distribution Systems) for efficient ticketing processes.
• Knowledge of visa requirements and processes for various destinations.
• Basic financial and mathematical skills for payment processing and fare calculations.

Language Skills:

• Proficiency in one or more foreign languages is a plus, especially for dealing with international travelers.