Ticketing & Reservation Officer at Findrex Travels and Tours Limited

TICKETING & RESERVATION OFFICER

A focused and hardworking Ticketing & Reservation Officer is urgently required in a Travels and Tours Company.

Details of the required qualifications, skills and experience is as contained below:

• Minimum of a B.SC/HND Qualification
• Proficiency in the use of the three (3) GDS is a must especially Amadeus.
• Minimum of five (5) years’ working experience in a Travels and Tours Company
• Certification in Travels and Tourism is a plus.
• Efficient in the use of Microsoft Excel.
• Excellent Written and Verbal Communication Skills
• Good Analytical Skills
• A Positive attitude and a growth mindset.
• Must be within Island and Yaba Environs

Incumbent responsibilities include but not limited to

• Acquiring and managing customers to meet the business goals.
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Organize travel arrangements from beginning to end, through booking tickets and hotel accommodation, securing rental transportation, etc.
• Must be able to monitor bookings, clear queues regularly and prevent ADMS.
• Supply travellers with pertinent information, travel updates and useful travel/holiday material (guides, maps, event programs etc)
• Collect deposits and balance payments from passengers.
• Handle unforeseen problems and complaints and determine eligibility for refunds base on ticket rules.
• Create and update electronic records of clients.
• Liaise with sales and marketing to create attractive offers.
• Arrange travel for business and vacation customers.
• Determine and satisfy customers’ needs and preferences, such as schedules, destinations and costs
• Plan and arrange tour packages suitable for prospective customers.
• Be efficient in fare management and interpretation of ticketing rules.
• Must be able to work with Amadeus, Sabre and Galileo efficiently and can develop beneficial business relationship with all the GDS and airlines in the best interest of the company.
• Make alternative booking arrangements if changes any arise before or during the trip.
• Should be willing to work 24 hours whenever the need arises and available to do any other job as may be assigned by management.
• To be suitable for this position, applicant must not be running any programme or course currently and should not have the plan to for at least after 2 years.