Telesales Advisor at HMD Nigeria

Basic Responsibilities

• To maintain contact with HMD customers, and ensure database information is updated/accurate.
• To promote HMD products and service by supporting Sales, After Sales and Service departments.
• To provide internal support for customer enquiries and complaints.
• To prospect for and establish relationships with new business customers through call drives.
• To attend marketing and brand activations as deemed necessary.
• To manage call portfolio and provide daily, weekly and monthly reports as required.
• To initiate opportunities for rentals and the sale of used, machinery.
• To follow up on outstanding quotations and facilitate closing the transaction.
• To achieve and exceed telephone call and appointment related KPIs

Accountability & Responsibilities
Scope of Accountability:

• To ensure that the database is updated daily with details of all incoming telephone activity.
• To plan and implement your own customer telephone call follow up strategy, in line with the portfolio and quarterly strategy set by H.O.D.
• Consistently maintaining the existing client database within the company’s core values.
• Be abreast with our product portfolio.

Main Responsibilities
Duties include, but are not limited to the following:

• To make telephone calls and manage information on our customer base.
• Make cold calls to find prospective customers and book appointments for sales advisors
• Achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets.
• Actively use the CRM to prospect, source and maintain customer contact in assigned area.
• Follow up on new leads and referrals resulting from enquiries and referrals and Keeping records of customer follow ups
• Respond promptly and effectively to customer enquiries.
• Maintain a professional image always through personal actions and initiatives.
• Enhance the company’s reputation and brand image by consistently working to implement the Company’s core values.
• Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget.

Key Performance Indicators

• Achieve the set call and appointment KPIs and targets
• Maintain career objectives, by achieving goals set at quarterly performance review sessions.
• Attitude towards work and colleagues
• Maintain a minimum of 35 Telephone contacts a day
• Book 10 QUALIFIED appointments a week for sales advisors
• Ensure that 20 of your booked appointments move to the next stage of the sales process (SQL) every month.
• Provide, daily, weekly and monthly reports as required
• Achieve 3 closed transactions (TRAINEE ADVISOR) and 5 closed TRANSACTIONS (ADVISOR) PER MNTH THROUGH appointments you have booked or transactions you followed up and initiated the closing opportunity.
• Month 1 KPIs will be waived due to on boarding process
• Month 2 KPIs will be prorated to 50% of call, booked appointments and conversions targets
• Month 3 KPIs will take effect in full
• Provide daily, weekly and monthly reports as required and maintain accuracy of information captured on CRM system to HMD required standard
• KPIs will be reviewed after first 6 months of engagement and/or during quarterly performance review sessions

Required Profile
Education:

• Minimum of a HND or Bachelors’ Degree. in Business Administration
• Excellent telephone tone and manner.
• Must be competent in excel, word and CRM systems.

Technical Competencies:

• Excellent presentation skills.
• Excellent marketing and sales skills.
• Good interpersonal and networking skills.
• Excellent negotiation skills.
• Must be self-motivated and results driven. 
• Must be a team player
• Able to work under diverse working conditions
• Able to handle the sales pressure and give out optimum results

Leadership Competencies:

• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.
• Excellent Interpersonal, Communication, Collaboration and Influence abilities.
• Customer Driven (Internal & External).
• High energy with strong Drive for results.
• Creativity and Innovation, with ability to come up with new ideas and initiatives.
• Inclusiveness and ability to work well with different cultures and working environments.

Languages:

• Fluency in languages: English