Technical Support Intern at MainOne

Department: Commercial
Job Type: Contract
Slot: 3 Openings

Responsibilities
The Technical Support Intern will be responsible for the following functions:

• Configure, test, and provision customers on the CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from the MainOne website.
• Run weekly reports on incidents - opportunities and complaints.
• Network management and monitoring.
• Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues.
• Liaise with the vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams.
• Critically analyze customer complaints and issues with a bid to provide lasting solutions.
• Continually drive customer satisfaction through the speedy resolution of complaints.

Qualifications, Skills & Competencies

• B.Sc / HND in Electrical & Electronics Engineering
• Minimum years of Experience: 1
• Excellent communication skills.
• Multitasking skills.
• CCNA Certification and previous experience in a similar position will be an added advantage.

Demands of the Job:

• This is a shift based role.
• The job requires a lot of patience and exemplary communication skills.
• The selected candidate will be required to communicate constantly with customers to understand requests, complaints, and follow up until issues are resolved.