Technical Service Manager-HQ at Cedarcrest Hospitals

PURPOSE OF THE ROLE

As the HQ Technical Service Manager for Cedarcrest, you will be responsible for providing strategic oversight and guidance to the technical service department across all hospital locations and the Head Office. Your role will involve the following:

• Developing and implementing standardized policies and procedures
• Managing technical service initiatives and projects
• Supporting the effective management of medical equipment and systems
• ·roject management
• Training and development

RESPONSIBILITIES:

Technical Service Department Management:

• Provide leadership and strategic direction to the technical service department across all hospital locations.
• Develop and implement standardized policies, procedures, and guidelines for equipment maintenance, repair, and calibration.
• Ensure consistency in technical service practices, processes, and quality standards across all hospital locations.
• Collaborate with the technical service managers at each hospital to optimize departmental operations and resource allocation.

Regulatory Compliance and Standards:

• Ensure compliance with regulatory standards, guidelines, and accreditation requirements related to medical equipment management and safety.
• Stay updated with industry regulations, technological advancements, and best practices in equipment maintenance and management.
• Provide guidance and support to technical service teams to address compliance-related issues and implement corrective actions.
• Collaborate with the Quality Assurance department to support audits and inspections related to technical service activities.

Equipment Management and Planning:

• Oversee the implementation of a comprehensive equipment management program across all hospital locations.
• Collaborate with clinical and administrative stakeholders to forecast equipment needs, plan procurement, and manage equipment lifecycle.
• Monitor equipment performance, utilization, and maintenance history to identify trends and opportunities for improvement.
• Develop and implement strategies for equipment standardization, consolidation, and cost optimization.

Project Management and Initiatives:

• Lead technical service initiatives and projects at the organizational level, such as the implementation of new systems or technology upgrades.
• Collaborate with cross-functional teams to define project goals, scope, timelines, and resource requirements.
• Ensure effective project execution, including project planning, budgeting, risk assessment, and stakeholder communication.
• Monitor project progress, identify potential bottlenecks, and implement mitigation strategies to ensure successful project outcomes.

Training and Development:

• Identify training and development needs for technical service staff across all hospital locations.
• Develop training programs, workshops, and knowledge sharing platforms to enhance the skills and competencies of technical service teams.
• Foster a culture of continuous learning and professional growth within the technical service department.
• Stay abreast of emerging technologies and industry trends, and provide guidance on their adoption and integration within the organization.

HIERARCHY

• This role reports to the Chief Operating Officer

KEY PERFORMANCE INDICATORS

Key Performance Indicators (KPIs) help measure your effectiveness and the success of your procurement efforts. You will be measured on the following KPIs for your role:

• Equipment Uptime
• Mean Time to Repair (MTTR)
• Preventive Maintenance Compliance
• Regulatory Compliance
• Equipment Calibration Compliance
• Customer Satisfaction
• Budget Adherence
• Team Performance
• Training and Development
• Equipment Lifecycle Management

EDUCATION, CERTIFICATION AND EXPERIENCE REQUIREMENTS

• Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a related field. A Master's degree is preferred.
• Proven experience in managing technical service operations in a healthcare setting, preferably in a multi-site hospital environment.
• Strong knowledge of medical equipment maintenance, repair, and calibration processes.
• Familiarity with relevant regulations, standards, and best practices in healthcare technology management.
• Excellent leadership, communication, and interpersonal skills.
• Strong project management skills, including planning, execution, and monitoring.
• Ability to collaborate and work effectively with cross-functional teams.
• Proficiency in using computerized maintenance management systems (CMMS) and equipment tracking software.
• Ability to travel to different hospital locations as required.