About 8 years ago, a friend’s brother needed help with a business hitch. My idea of solving that issue with what little tech was available back then is who Softcom has become today.
Softcom is a group of professionals whose overarching goal is to add value. For 3 years, we have supported organisations in their quest for impact and growth using Techn...
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Location: Ikeja, Lagos
Category: Digital , Retail & Experiential
The Team Lead, Account Executives will be responsible for leading and managing a team of sales agents and their customers – responsible for the full customer cycle i.e., sale, fulfill, maintain, and recover
The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work
Working with and through your squad, your role will include but is not limited to identifying customer and business needs / opportunities, lead generation, relationship management, business development, and value delivery.
As the team lead, account executives for Retail, you are responsible for the Key Result Areas of your squad. Fulfilling this responsibility involves forecasting and projections, understanding and increasing your market share
Account and Relationship Management by building and maintaining relationships with customers, and partners
Knowledge of retail item offering and product capability, and current price list
Continually uphold and communicate the vision of the organization to your squad, in line with our company culture
Keep squad morale high, treat everyone with equality; motivate and inspire them to achieve great things in this business area
Collaborate with other departments and teams to make negotiations on behalf of the business to relentlessly deliver solutions that will serve evolving customer needs and drive an exceptional customer service culture
Support management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Other specific responsibilities as defined.
A Bachelor's Degree from an accredited institution
A minimum of 4 years of sales experience in a B2B / B2C environment, financial services, technology, or FMCG
Great Problem-Solving skills
Ability to Upsell and Cross-sell
Ability to follow up with prospects several times throughout the sales cycle to ensure needs are being met
The ability to present and demonstrate the value of products and services to prospective buyers
Experience compiling and analyzing data to find trends
Experience developing sales strategies and setting quotas
Strong leadership skills
Resilience, a results-driven orientation, and great prospecting skills
Computer skills, especially MS Office and CRM software.