Sr License Management Consultant at Oracle

Preferred Qualifications

Organization

Oracle License Management Services’ (LMS) provides customers with an open, transparent, and definitive assessment of their compliance position and effectiveness of their internal licensing controls.

We are seeking experienced and dynamic individuals to promote and deliver LMS services to customers.

Our LMS Consultants have the unique opportunity to work across many Oracle functions and lines of business. Regularly communicating with external stakeholders, from C-level executives to DBAs, acting as the Oracle authority on license compliance.

Role

Responsible for delivering LMS services through direct or remote engagements at Customers                                                     

Scope

• Works with Sales, Sales Management and other GLAS teams
• Works with the Deal Management, Approval Teams, Legal, Revenue Recognition and Support organizations
• Reports to functional manager
• Works in assigned territory
• Mentors newcomers and peers

Responsibilities

• Builds relationship with sales and sales leaders in order to establish joint business plans on assigned territory, to increase the share of LMS and facilitate engagement progress.
• Identifies and qualifies Customers for assigned territory where compliance needs to be ensured.
• Provides guidance and advice to ensure compliance for the customer, for existing and new planned environments.
• Establishes engagement strategy on qualified accounts with sales.
• Performs complex LMS engagements aligned to LMS defined service processes.
• Drives progress of LMS engagements & resolution of compliance issues, leveraging sales when needed.
• Delivers information to Sales and Customers on Oracle licensing compliance to enhance knowledge and understanding.
• Develops expertise in contractual agreements, licensing policies, measurement analysis, compliance and SAM in order to address the complexity of Customers and/or Partners architectures and breadth of products.
• Supports the promotion of licensing policies and LMS Services internally and externally.
• Contributes to cross-team projects aimed at increasing the sharing of best practices and the efficiency of LMS processes.
• Mentors newcomers during on-boarding.
• Support peers in acquiring experience (e.g. Customer facing situations, new products, new processes), with support in international escalations, for complex situations
• Represent Oracle LMS at external events
• Acts as SPOC for LMS EMEA and business stakeholders on compliance and Oracle IP related matters, working closely with our strategic customers.
• Handles ambiguity effectively managing complex situations by addressing conflict in an easy to understand manner dealing directly with CX level
• Works across different global boundaries dealing with different cultures. Provides balanced judgement and demonstrates strong leadership skills when resolving conflict.
• Participation in account planning

Qualification

• University degree or equivalent combination of studies and experience
• 5-8 years customer facing experience in IT/asset management consulting, audit or customer management and understanding of the software industry is preferred
• Fluent English, (French, Portuguese might be supporting, but not mandatory)
• Experience working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliverables
• Proactive, dynamic, and able to identify and deliver quality work even when unsupervised
• Strong analytical and problem-solving skills
• Be able to understand impact of Technical Infrastructures of customers' Installations and correlate to Contractual Metrics.

LMS Specific Skills

• Handling Legal Escalations
• Crucial Conversations
• Experience Sharing
• Objection Handling
• Understanding  of IT technical architectures or affinity with technical matters

Detailed Description and Job Requirements

 Delivers license management services and programs to customers and partners, in order to govern, manage and promote awareness of the proper use and distribution of Oracle solutions. Provides expertise, advisement and tools that aid in managing compliance with Oracle's contractual agreements, while providing value-added services to enhance satisfaction.

Performs business planning for assigned segment. Executes complex license management engagements/programs with customers and partners, following defined standard processes, that aid in the proper management and distribution of Oracle products. Uses expertise in contractual agreements, licensing policies, technical verification, compliance processes and other relevant areas to provide analysis and license management related advisement. Works with sales, customers and partners to ensure compliance issues are resolved, while preserving business relationships. Drives the project planning, implementation, control and communication of assigned engagements/programs. Partners with other Oracle organizations in planning and conducting engagements/programs. Shares expertise and experience in mentoring others. Contributes to cross-team projects aimed at leveraging best practices and increasing organizational effectiveness.

Leading contributor individually and as a team member, providing direction and mentoring to others. Advanced skills and knowledge in the management of multiple complex projects. Ability to analyze complex issues and formulate relevant business solutions. Exhibits cross-lob collaboration and excellent communication skills in successfully performing job responsibilities. Experience in working with c-level personnel. University degree or equivalent combination of studies and experience. Typically 8 years of related experience to include 5-8 years customer facing experience in IT/asset management consulting, audit or customer management and understanding of the software industry is preferred.