Settlements and Reconciliation Officer at TechAdvance

Location: Victoria Island, Lagos + Partly Virtual
Reporting Line: Chief Operations Officer

Job Purpose

• The Settlement and Reconciliation Officer is responsible for resolving all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.

Responsibilities

• Processing and settlement of transactions initiated using debit or credit cards and USSD across various platforms
• Attending to customer and merchant disputes and ensuring prompt resolution
• Liaising with switching companies and card schemes on Settlement issues
• Rendition of daily CBN regulatory requirement report
• Settlement of transactions routed through various payments platforms
• Development and implementation of strategies to reduce operational risk and ensure safe and reliable settlement processing.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the bank’s terminals
• Performs settlement of interbank card transactions such as VISA, MasterCard, Verve
• Executes chargebacks and dispute resolutions of local and international cards transactions
• Performs electronic transaction analytics and reporting using SQL and Excel.
• Develop Business Requirement Documents and SOPs for the automation of settlement processes
• Perform User Acceptance Tests (UATs) to certify that newly deployed and existing modified applications on the platforms fulfill the specified requirements.

Specifications & Requirements
The ideal candidate must be:

• creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process
• Passionate about solving problems and is focused on customer experience and outcomes

Requirements
The Ideal Candidate must have:

• A Bachelor's Degree or its equivalent
• Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• Leadership and team work skills,
• Organisation and Time management skills
• Proficiency in the use of Ms office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Basic knowledge of IFRS
• Basic financial modelling and financial statement analysis skill
• Strong analytical and problem-solving skills.