Service Fulfilment Engineer at IpNX Nigeria Limited

Description

• The Service Fulfillment Engineer is responsible for deploying carrier-grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
• Will be responsible for planning, directing and coordinating activities required to fulfill and support network services to enterprise customers.
• These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution.
• Your Key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.

Duties and Responsibilities

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX
• Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging
• incidents and initiating preventive actions.
• Recommend areas of improvement, and product enhancements incl. new platforms, features and services that meets the present and future needs of the voice communications business.

Requirements

• BSc in Computer Science / Computer Engineering / IT Related Disciplines (2.1 Upper Credit Minimum)
• At least 2 years experience within the telecoms space as a Network Communications Engineer
• Understanding of Communications Networks. Cisco network certification is required
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• High degree of Microsoft Office Suite competence (Bonus: Visio, MSProject).