Polaris Bank Limited is one of Nigerias leading Financial Institutions. A Systematically Important Bank (SIB) committed to promoting customer convenience and lifestyle through its wide-range of electronic banking solutions.
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Communicate outcomes of key assessments and exercises (Mystery shopping, branch/head office inspections) to staff to promote improved performance.
Communicate learning points from service investigations and key learning point to staff and ensure implementation of reward/sanction in line with service investigation reports.
Prepare reward/sanction grids for service related concerns and ensure implementation for input into appraisal.
Monitoring of Email etiquette to ensure adherence and apply rewards/sanctions where applicable.
Carry out investigations of detected service failures and drive recommendations for improvement.
Preferred Skills and Experience / Requirements
Minimum of 3 years’ relevant experience
Proficiency in Microsoft Office Suite
Good writing/numeracy/ analytical and time management skills.
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