Senior Reservation and Ticketing Agent- Lagos, Nigeria at Qatar Airways

In this role you are expected to Lead the Reservations and Ticketing Agents and act as intermediary between the staff and management. Relays the information to the customers and assists them finding the right itinerary for their needs. Cancellations or any required changes on reservations when and where, customer requested.

Key accountabilities;

• Handle customer requirement/request professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries.
• Shows dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service (awareness of the policies and procedures for First Aid, Basic firefighting and Emergency evacuation).
•  Arranges reservations and routings for passengers. Utilizing Amadeus system to make the bookings for passengers. Effectively communicating the fares, policies and procedures to passengers by providing accurate information.
• Issue tickets and quoting correct fares to passengers.
• Investigate complaints to define and correct weak areas.
• Prepare staff roster to ensure proper distribution of manpower.
• Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.
• Maximize customer satisfaction, service excellence and customer retention and volume of FFP enrolments by portraying friendliness, telephone etiquette and professionalism at all times towards clients.
• Prepares sales reports for finance and generate weekly reports to be submitted to your Line Manager as per the set deadlines and guidelines.
• Action office communicator, telephonic and email queries from QR outstations timeously.

Qualifications

To be successful in this role you will need.

• Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience
• Certificate of Ticketing and Reservations
• IATA Amadeus Certificate is an added advantage
• Working experience in an airline or customer related position
• Thorough knowledge of fare construction and ticketing.