Security - Operations Manager at RoyalSec Service Company Limited

Job Summary
We are a pioneer security solutions company that has staffs representing her all over the country. In a bid to continually ensure client’s satisfaction, there is need for an Operation Manager that will oversee the direct activities of all RRCO's, RCO's, and Security Supervisor's to ensure their compliance with JDs, SOPs and Post orders, connect with the clients to develop strong relationship bonds, get feedback on client’s satisfaction or otherwise make recommendations as regards innovations and corrective measures and spearhead the implementation of same.

Job Responsibilities

• Work with the organisation to build robust relationships with present and potential clients to the benefit of our mutual relationship
• Provide the guards and clients alike with appropriate rules and regulations pertaining to security practices
• Oversight over all RCOs, COs, SSs and Operatives to ensure satisfaction our clients’ needs
• Ensure due diligence is done and reviews carried out regularly
• Identify additional security peculiarities and needs for improved services
• Checkmate for cost effective/efficient service delivery, innovations and procedures
• Regularly recommended and follow up with clients
• Striving towards improved services for our clients
• Initiate new business areas and ideas
• Attend to all correspondences and queries; ensuring compliance and satisfactory service delivery
• Resolve customer complaints promptly
• Prioritize and favor clients in consideration with business volume
• Conduct business review to ensure clients are satisfied with our services
• Ensure operations are in line with international best practices
• Alert marketing team of opportunities for further contracts within key clients
• Identify key contacts as potential clients companies
• Identify our weaknesses and competitive edge and ensure the operation teams improves on them to meet up with our clients expectations
• Encourage customer loyalty and retention
• Oversee direct communications with clients
• Monitor and maximize customer lifetime value
• Ensure our guards are professionally certified OK before deployment
• Enforce clients’ need and desire by operations.

Requirements

• Candidates should possess a minimum of B.Sc Degree with relevant work experience.