Sales Executive (Doroki) at Pagatech Limited

About the Platform

• Doroki is a platform that makes paying, getting paid, shopping, and selling easier. Doroki is focused on digitizing SMEs across Africa. With Doroki, sellers can digitize critical aspects of their business - payment collection, sales management, reconciliation, inventory management, and access loans.

About the Role

• The Sales Executive will be responsible for bringing onboard sellers, merchants, and businesses on Doroki and driving activities to deliver on set targets.  
• The main goal is to acquire new Merchants/Sellers/Businesses and manage relationships with existing ones to maximize revenue growth for the business. 

Primary Responsibilites

• Responsible for establishing, managing the existing Doroki merchants and acquiring new business in an assigned zone.
• Meeting with merchants virtually or during sales visits to demonstrate and present Doroki product offering.
• Responsible for merchants’ sale target in your assigned zone which covers merchants’ recruitment, POS distribution, app download, active merchants, volume, value, and revenue.
• Develop and monitor business operations and revenue contribution of merchants while maintaining accurate records of performance.
• Proactively acquire new merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
• Advise merchants on various aspects of recommended and available products and services.
• Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations.
• Understand, utilize, and support the service architecture created for the support of Doroki merchants
• Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
• Pilot new services initiatives for Doroki merchants and provide feedback for enhancements
• Work with support teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
• Identifies Service enhancements/service improvements, document them and discuss them with the line manager
• Analyse & monitor merchant collections and channel trends to be able to make recommendations on business and service enhancements
• Conduct periodic surveys on merchants for service improvement
• Use trends to engage proactively, and support merchant business by introducing new ways to optimize channels.
• Generates and reports daily/ weekly merchant Performance to the line manager
• Work with the marketing team and line manager, to ensure proper branding support is delivered to merchants on the time

Knowledge and Skill Requirements

• Bachelor's Degree from an accredited university or college 
• Must have 2 - 3 years experience in FMCG sales
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Proficient in the use of sales CRM tools.
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service

Key Competencies:

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills