Retail Operations Manager at Domino Stores Limited

Location: Sabo, Yaba, Lagos

Job Description
Retail Operations Manager will effectively lead, manage and develop overall store operations and team members to:

• Execute best practices and maximize sales and profitability;
• Create a shopping and working environment that exemplifies the company’s commitment to service, quality and neighborhood partnership; and
• As well as create strong company standards by identifying and developing individuals’ skills and abilities.

Responsibilities

• Communicate and lead teams to deliver the company’s vision, goals, expectations and policies while maintaining open communication channels for ideas, suggestions and feedback.
• Empower teams to deliver a great shopping experience.
• Delegate authority, responsibility and accountability to managers and create a coordinated, motivated team.
• Demonstrate and role model exceptional customer service exceeding customer expectations; ensure team members greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company’s image as a service-oriented operation.
• Analyze Profit and loss (P&L) for business opportunities and create appropriate action plans / strategies; evaluate store conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
• Monitor and analyze the internal and external business environment and manage each store’s competitive response.
• Communicate with the Executive Director on the status/progress of store, groceries, bakery and butchery sales.
• Manage the fiscal budget, inventory, shrink, expenses including labour and supply management and cash control with a high level of integrity, urgency and responsibility.
• Maximize sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning with department managers and team members.
• Ensure each store’s department and merchandising reflects the preferences of the local customer base and overall value message.
• Manage facility assets including promptly addressing maintenance and safety issues and daily maintenance of floor conditions.
• Ensure store operations are consistent with all aspects of federal, state and company health, safety and sanitation codes.
• Liaise with HR Department to recruit, interview and hire the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines; ensure new team members receive proper orientation and training.
• Manage, support and develop managers through feedback, reward, and recognition; conduct weekly meetings to discuss stores’ progress, financial results, recommendations and training enhancements.
• Measure team member results and conduct regular evaluations of direct and indirect reports; evaluate management team and store team members to determine areas that require additional training.
• Manage with a positive leadership style, provide an open door atmosphere and ensure fair and consistent treatment in employment decisions and in administrating discipline, to promote positive team member morale.
• Train and coach store managers on all KPIs, product processing, customer service, product knowledge, suggestive selling, safety and sanitation; ensure department managers effectively communicate and train their department team members.
• Provide guidance in product and supply ordering, equipment setup, department organization and vendor assistance.
• Use initiative, ingenuity, creativity and good judgment to act on opportunities and issues as they occur within each store location; teach and advise store manager on sound decision-making principles and application in daily operations.
• Demonstrate a thorough and continually updated knowledge of store operations and seasonal and market trends in order to provide expertise and assistance to all departments.
• Ensure each location is properly stocked and merchandised in accordance with the needs of the community; educate team members on the effect of market area conditions and seasonal variations on product and sales.
• Establish and maintain a professional working relationship with customers, team members, companies, vendors, suppliers and regulatory agencies.
• Ensure all policies, programs and directives are communicated to the requisite department at the Head Office and executed in a positive and timely manner.
• Drive the process of seasonal planning and budgeting.
• Efficient management of merchandise category sections within each store.
• Responsible for maintaining an acceptable gross profit, proper inventory management and reporting of store activities .
• Review existing policies & procedures in relation to Retail Operations.
• Perform other job-related duties as assigned.

Qualifications

• Bachelor's Degree in Business Administration or related field preferred
• 7+ years of retail management experience
• Computer database and productivity software skills required
• Proven history of successfully training employees in a variety of departments
• Strong understanding of sales and customer service techniques
• Demonstrated ability to maintain and work within a budget