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  • Posted: Sep 28, 2021
    Deadline: Oct 26, 2021
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  • Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    Retail Manager

    Job Description

    • In this role, you are expected to plan, implement and oversee the overall sales strategy for the Company.
    • You are also responsible for the consistent delivery of excellent service and ensuring that customers have a pleasant experience when they interact with the brand.

    Main Duties and Responsibilities

    • Implement best standards for providing outstanding customer service in the retail store.
    • Ensure the look and feel of the store adequately represents the brand.
    • Conduct physical count of inventory to identify coherence of stock on the shop floor with system records.
    • Coordinate the flow of goods from the stock room to the shop floor, and oversee merchandise replenishment.
    • Liaise with the C.E.O to set sales targets for the store and ensure they are met/exceeded in due time.
    • Inspire sales team (in-store and online) to meet and exceed set sales quota.
    • Conduct daily, weekly, monthly, quarterly & annual sales analyses to measure profitability and progress.
    • Monitor staff-to-customer interaction and ensure that the sales team uses refined language to communicate with customers.
    • Assist sales teams with managing objections and closing deals at the store.
    • Handle complex customer complaints with professionalism, protecting company reputation.
    • Supervise sales team efforts and demonstrate teamwork by offering timely support where required.
    • Conduct weekly sales team meetings to discuss the highs and lows of the week and strengthen team efforts for better outcomes.
    • Ensure everyone is familiar with new products and able to discuss them with shoppers.
    • Recognize and document records of top-performing products for strategic business decisions.
    • Test and appraise staff knowledge on new products, services or promotions, etc.
    • Conduct periodic customer needs assessments and recommend appropriate products & services.
    • Analyze customer behavior & position items for better reception by upselling/cross-selling.
    • Come up with initiatives for new product development where/when necessary.
    • Prepare documentation, contract, reports, and all other paperwork related to sales.
    • Represent the company in areas of public relations such as exhibitions, trade fairs, pop-up sales, etc.
    • Perform occasional assessment of sales/store staff and recommend hiring and training needs where required.
    • Advocate traditional and non-conventional sales techniques such as referral networking or customer loyalty programs that guarantee repeat purchases.
    • Liaise with sales and logistics team for timely delivery of orders to customers’ destinations.
    • Work closely with the Digital Channel Officer to drive attention to products that seem to drag.
    • Conduct periodic profit and loss analysis to determine the success of implemented strategies, improve daily operations, reduce costs and increase revenue.
    • Train the sales team to maximize sales opportunities during marketing events.
    • Collaborate with the Accountant to resolve issues arising from discrepancies in physical/system sales records.
    • Perform all other tasks as assigned.

    Qualifications

    • HND / B.Sc in any related discipline
    • Minimum of 4 years experience as a Manager or similar executive role
    • Experience in the fashion industry is a plus.

    Additional Requirements:

    • Highly professional
    • Excellent communication skills
    • Good report writing abilities.
    • Sound knowledge of traditional/non-conventional sales techniques.
    • Ability to set sales quota/targets and exceed them.
    • Proficiency in MS Office Suites.
    • Sound knowledge of POS systems & ERPs.
    • An exhaustive knowledge of the fashion industry.
    • Able to work independently and flexibly
    • Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
    • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of customers
    • Adequate knowledge of implementing business processes and functions
    • Exceptional leadership, communication, and conflict management skills
    • Excellent interpersonal skills
    • Strong adherence to principles and values
    • Strong business acumen & strategic thinking skills
    • Capable of preparing management reports and correspondence
    • Highly organized and detailed
    • Loves to talk and socialize
    • Personable and approachable
    • Be creative and contribute new and innovative ideas.

    Method of Application

    Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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