Retail Manager at Owens and Xley

Job Description

• In this role, you are expected to plan, implement and oversee the overall sales strategy for the Company.
• You are also responsible for the consistent delivery of excellent service and ensuring that customers have a pleasant experience when they interact with the brand.

Main Duties and Responsibilities

• Implement best standards for providing outstanding customer service in the retail store.
• Ensure the look and feel of the store adequately represents the brand.
• Conduct physical count of inventory to identify coherence of stock on the shop floor with system records.
• Coordinate the flow of goods from the stock room to the shop floor, and oversee merchandise replenishment.
• Liaise with the C.E.O to set sales targets for the store and ensure they are met/exceeded in due time.
• Inspire sales team (in-store and online) to meet and exceed set sales quota.
• Conduct daily, weekly, monthly, quarterly & annual sales analyses to measure profitability and progress.
• Monitor staff-to-customer interaction and ensure that the sales team uses refined language to communicate with customers.
• Assist sales teams with managing objections and closing deals at the store.
• Handle complex customer complaints with professionalism, protecting company reputation.
• Supervise sales team efforts and demonstrate teamwork by offering timely support where required.
• Conduct weekly sales team meetings to discuss the highs and lows of the week and strengthen team efforts for better outcomes.
• Ensure everyone is familiar with new products and able to discuss them with shoppers.
• Recognize and document records of top-performing products for strategic business decisions.
• Test and appraise staff knowledge on new products, services or promotions, etc.
• Conduct periodic customer needs assessments and recommend appropriate products & services.
• Analyze customer behavior & position items for better reception by upselling/cross-selling.
• Come up with initiatives for new product development where/when necessary.
• Prepare documentation, contract, reports, and all other paperwork related to sales.
• Represent the company in areas of public relations such as exhibitions, trade fairs, pop-up sales, etc.
• Perform occasional assessment of sales/store staff and recommend hiring and training needs where required.
• Advocate traditional and non-conventional sales techniques such as referral networking or customer loyalty programs that guarantee repeat purchases.
• Liaise with sales and logistics team for timely delivery of orders to customers’ destinations.
• Work closely with the Digital Channel Officer to drive attention to products that seem to drag.
• Conduct periodic profit and loss analysis to determine the success of implemented strategies, improve daily operations, reduce costs and increase revenue.
• Train the sales team to maximize sales opportunities during marketing events.
• Collaborate with the Accountant to resolve issues arising from discrepancies in physical/system sales records.
• Perform all other tasks as assigned.

Qualifications

• HND / B.Sc in any related discipline
• Minimum of 4 years experience as a Manager or similar executive role
• Experience in the fashion industry is a plus.

Additional Requirements:

• Highly professional
• Excellent communication skills
• Good report writing abilities.
• Sound knowledge of traditional/non-conventional sales techniques.
• Ability to set sales quota/targets and exceed them.
• Proficiency in MS Office Suites.
• Sound knowledge of POS systems & ERPs.
• An exhaustive knowledge of the fashion industry.
• Able to work independently and flexibly
• Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of customers
• Adequate knowledge of implementing business processes and functions
• Exceptional leadership, communication, and conflict management skills
• Excellent interpersonal skills
• Strong adherence to principles and values
• Strong business acumen & strategic thinking skills
• Capable of preparing management reports and correspondence
• Highly organized and detailed
• Loves to talk and socialize
• Personable and approachable
• Be creative and contribute new and innovative ideas.