Regional Technical Officer - Lagos at Airtel

Job Description

• To lead, direct, coordinate and control all network operations, maintenance and resources in the region to ensure all goals (optimal network availability, coverage, maintaining target network KPI’s and quality standards) are met to deliver plus one network quality.
• Providing local network support for both the commercial teams in the region towards ensuring that network impacting issues are proactively resolved.

Key Responsibilities

Management of all Regional Network Operations & Maintenance Strategic Partners (SPs) to deliver optimal availability and QoS.

• Ensure overall proactive and continuous improvement of customer experience and perception in the region.
• Responsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of operational plan to all stakeholders as well as its execution and monitoring.
• Ensure regional network performance across all KPIs.
• Conduct weekly governance meetings and engagements.
• Track progress, review all O&M tasks within the region and provide timely feedback to management to enhance effective decision-making.
• Proactively communicate O&M status, issues & risks to management.
• Accountable for overall regional compliance with policies, procedures and methodologies.

Co-ordinate the annual regional operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria

• Co-ordinate Annual regional operating plan compilation for Airtel Nigeria Networks.
• Direct achievement of annual regional operating plan targets and all local and group operating expenditure saving initiatives to ensure optimization of all network investments.
• Ensure Key focus on recurring operating expenditure.

Drive the end-to-end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP

• Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly.
• Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency.
• To ensure that all network facilities are maintained in adherence to global best practices.

Regulatory Compliance

• Ensure that all activities of operations and maintenance in the region adhere to corresponding regulatory requirements in daily operations.

Partner Management

• Ensure all processes for effective management of Partners.
• Ensuring that SP requirements receive the necessary support from both the network local and central teams.

Team Management

• Co-ordinate the Regional Networks team to ensure alignment with the organizational goals.

Required Skills

• Team management.
• Analytical and presentation skills.
• Strategic negotiation skills.
• Entrepreneurial disposition in decision making and managing resources.
• Logical decision-making abilities.
• Flexible and dedicated.
• Ability to innovate and deliver value to business.
• Ability to manage an outsourcing partner to effectively deliver on service level agreements.
• Ability to motivate and lead both internal and external partners.
• Impeccable integrity and character.
• Communication skills.
• Cost, process and automation innovation.

Academic and Qualifications and Experience:

• 8 - 12 years of varied experience in operation and maintenance in the Telecom industry.
• 4 – 6 years managerial/Supervisory experience in a GSM/mobile company.
• Bachelor of Electrical /Electronic Engineering or Telecoms Engineering (master's degree in engineering a plus).
• Sound knowledge of Mobile Network O&M