Product Support Officer at Lendsqr

About This Role

• A Product Support Officer in Lendsqr is a major problem solver. They would be responsible for handling issues, concerns, and clarifications that customers raise.
• A successful candidate for this role would get to engage directly with our customers and build meaningful relationships that can strategically reposition their businesses.
• They would provide customers with the insights and knowledge they require to make the most of our platform and achieve success.
• The Product Support Officer role is a transitionary role where staff are open to move to other roles such as product management, product specialist, and engineering after a period of 3 to 6 months of exemplary performance on the job.

Responsibilities

• Handles customer inquiries, complaints, and issues related to various Lendsqr products or services.
• Collaborates with the product development team to identify and resolve product-related issues and bugs.
• Monitors and analyzes systems in place to provide proactive support.
• Provides relevant documentation and report on issues that have been escalated to customers.
• Monitors and analyzes product usage data to identify trends and opportunities for improvement.
• Develops and maintains product documentation, including manuals, user guides, and training materials.
• Collaborates with stakeholders to ensure alignment and provide updates on product support activities.
• Contributes to the development and implementation of product support strategies and best practices.

Requirements

• A minimum of bachelor's degree in engineering or any other relevant field
• 1 year of work experience as a customer support rep, product manager, product specialist, or any other associated field.

Competencies/Skills

• Great analytical and problem-solving skills
• Great interpersonal skills
• Great verbal and written communication skills
• Must be detail-oriented and a quick learner
• Good knowledge of fintech and technical products

Compensation Structure

• Base pay
• Incentive pay
• Internet data reimbursement
• Other company benefits as defined by policy