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  • Posted: Sep 13, 2021
    Deadline: Sep 15, 2021
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  • UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
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    Process Design & Optimization Personnel

    Job Objective

    • To ensure optimal quality of all processes with the aim of improving customer experience by maintaining efficient and profitable operations that produce the highest quality of products and services.

     Roles & Responsibilities

    • Identify process gaps along with a root cause analysis of issues and make fact based recommendations for process improvement.
    • Drive process re-engineering and improvement.
    • Work with various teams to ensure the development of an efficient and scalable end to end process.
    • Make process design and development recommendations to standardize, improve or redesign processes to meet business needs.
    • Complete post deployment analysis, monitoring and driving recommendation for improvement to completion.

    Candidate Profile
    We are looking to hire a talented and experienced individual to drive our customer experience as a Process Design & Optimization officer. The ideal candidate must have:

    • Minimum of 2 years' experience as operations personnel.
    • Firm understanding of process improvement techniques
    • Digital savviness
    • Experienced in Analytical Thinking
    • Customer journey mapping and Experience design
    • Highly skilled and experienced in the use of Kaizen tools
    • Project management
    • Lean Six Sigma qualification will be an added advantage.

    Skills Required:

    • Problem Solving
    • Attention to details
    • Project Management
    • Goal Oriented
    • Initiative.

    Knowledge Required:

    • Data Analysis
    • Product and process Knowledge
    • Proficient in MS packages.

    Method of Application

    Interested and qualified? Go to United Bank for Africa (UBA) on jointhetribe.ubagroup.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at United Bank for Africa (UBA)
₦ 132K from 229 employees
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