Process Design & Optimization Personnel at United Bank for Africa (UBA)

Job Objective

• To ensure optimal quality of all processes with the aim of improving customer experience by maintaining efficient and profitable operations that produce the highest quality of products and services.

 Roles & Responsibilities

• Identify process gaps along with a root cause analysis of issues and make fact based recommendations for process improvement.
• Drive process re-engineering and improvement.
• Work with various teams to ensure the development of an efficient and scalable end to end process.
• Make process design and development recommendations to standardize, improve or redesign processes to meet business needs.
• Complete post deployment analysis, monitoring and driving recommendation for improvement to completion.

Candidate Profile
We are looking to hire a talented and experienced individual to drive our customer experience as a Process Design & Optimization officer. The ideal candidate must have:

• Minimum of 2 years' experience as operations personnel.
• Firm understanding of process improvement techniques
• Digital savviness
• Experienced in Analytical Thinking
• Customer journey mapping and Experience design
• Highly skilled and experienced in the use of Kaizen tools
• Project management
• Lean Six Sigma qualification will be an added advantage.

Skills Required:

• Problem Solving
• Attention to details
• Project Management
• Goal Oriented
• Initiative.

Knowledge Required:

• Data Analysis
• Product and process Knowledge
• Proficient in MS packages.