We are a team of passionate pharmacists, engineers and problem solvers, dedicated to getting you authentic medication in a fast, reliable and efficient manner.
We are everyday people who have experienced this problem firsthand. We believe in a better and stress-free Nigeria, and by this, we are dedicating our time and resources to getting your meds. That’...
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As a member of the Pharmarun’s fulfillment operation team in Lagos State, Nigeria, you’ll be responsible for customer satisfaction and retention.
By joining us, you’ll be contributing to providing fast and easy access to medicines for all.
Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner. At Pharmarun we believe that access to medicines is a fundamental human right and no one should be deprived of this.
If this opportunity sounds like something you’d want to be a part of, then keep reading.
This position will be based in Lekki, Lagos.
What You'll Do
You will be part of the team that ensures that medical products are delivered from our distribution centers to customers in a safe, reliable, and fast manner.
By joining us, you will contribute to our mission of ensuring that every human on Earth has instant access to vital medical supplies.
Your main responsibilities will include:
Manage Daily Order Activity for the Business
Review incoming order activity, and manage order allocation and prioritization
Coordinate product and customer account setups.
Ensure order pricing is in alignment with contract specifications.
Track orders and communicate as required with the Sales team and customer.
Sample order creation, coordination, and tracking.
Identification of transportation efficiencies and subsequent escalation of issues.
Help to resolve shipping discrepancies.
Support returns process.
Work closely with various functions (Trade Management, Quality, Demand Planning and New Product Launch, Contracting, Finance and 3PL Account Management) to ensure proper prioritization and alignment on order execution.
Proper documentation of all processes and transactions
Ad-Hoc Projects and additional responsibilities as an employee shows aptitude and desire to learn and be challenged.
What You'll Bring
University Degree in Pharmacy or a related field
2+ year experience in related role
Minimum 1+ year in customer-facing or operations role.
Proficiency in Microsoft applications such as Excel and Outlook.
Excellent communication and organization skills.
The ideal candidate displays a high level of precision and is a detail-oriented individual who can multitask under dynamic deadlines.
Obsessed with the customer experience and making sure the quality of our deliveries always exceeds expectations
Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
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