Pharmacy Operations Analyst at Pharmarun

About You And The Role

• As a member of the Pharmarun’s fulfillment operation team in Lagos State, Nigeria, you’ll be responsible for customer satisfaction and retention.
• By joining us, you’ll be contributing to providing fast and easy access to medicines for all.
• Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders in a timely manner. At Pharmarun we believe that access to medicines is a fundamental human right and no one should be deprived of this.
• If this opportunity sounds like something you’d want to be a part of, then keep reading.
• This position will be based in Lekki, Lagos.

What You'll Do

• You will be part of the team that ensures that medical products are delivered from our distribution centers to customers in a safe, reliable, and fast manner.
• By joining us, you will contribute to our mission of ensuring that every human on Earth has instant access to vital medical supplies.
• Your main responsibilities will include:
• Manage Daily Order Activity for the Business
• Review incoming order activity, and manage order allocation and prioritization
• Coordinate product and customer account setups.
• Ensure order pricing is in alignment with contract specifications.
• Track orders and communicate as required with the Sales team and customer.
• Sample order creation, coordination, and tracking.
• Identification of transportation efficiencies and subsequent escalation of issues.
• Help to resolve shipping discrepancies.
• Support returns process.
• Work closely with various functions (Trade Management, Quality, Demand Planning and New Product Launch, Contracting, Finance and 3PL Account Management) to ensure proper prioritization and alignment on order execution.
• Proper documentation of all processes and transactions
• Ad-Hoc Projects and additional responsibilities as an employee shows aptitude and desire to learn and be challenged.

What You'll Bring

• University Degree in Pharmacy or a related field
• 2+ year experience in related role
• Minimum 1+ year in customer-facing or operations role.
• Proficiency in Microsoft applications such as Excel and Outlook.
• Excellent communication and organization skills.
• The ideal candidate displays a high level of precision and is a detail-oriented individual who can multitask under dynamic deadlines.
• Obsessed with the customer experience and making sure the quality of our deliveries always exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
• Must be eligible to work in Nigeria