Part Counter Analyst at Mantrac Nigeria Ltd

SUMMARY OF RESPONSIBILITIES

• To maintain up-to-date and efficient Parts Service system that will satisfy new and old customers.
• To ensure maximum sales of parts are made with little or no lost sales by providing possible alternatives.

MAIN FUNCTIONS

• Selling of parts by phone or face to face at the Parts Counter
• Accurately and promptly reference all parts enquiries
• Efficiently process all orders
• Receive, process, interpret and adequately vet all customers’ LPOs and other related enquiries for desirable selling actions
• Agree customer payment terms with reference to the line manager
• Agrees and administers customer payment documents, liaises with NGCC for payment approval
• Order and process back order items, stock transfers and documents in liaison with Parts Operations and the Logistics department
• Offer technical advice and alternative solutions to satisfy customer requirements
• Respond to any customer complaints in an efficient and timely manner
• Ensure that the Counter area is clean and tidy at all times

KEY OBJECTIVES

• All phone calls to be answered immediately i.e. after the second ring
• Good telephone manners and customer service are exhibited on the phone
• All walk in customers are immediately acknowledged and serviced
• Always maintain a complete and updated parts and service reference library
• All parts invoices are properly filed and stored
• Back Order items are promptly processed to meet CIC order cut off
• All previous days Back Orders by customers or service department are within 48 hours
• Customer and service department parts return are processed in line with correct procedures

CONTACTS

• Customer representatives
• All categories of Mantrac & COE management and staf

RELEVANT INFORMATION

HND or B.Sc in Engineering Field or any related discipline with a minimum of 2 years relevant experience.

ENVIRONMENT

• Financial Impact:
• See annual work plan
• Hazards: Risk of pains and eye strain due to long hours work with computer system.