Operations Officer at ITC Advisory Services

Job Description

• Operations Officer as it applies to ITC Advisory Services, is a role where the staff’s responsibility generally is to establish and nurture a working relationship between ITC Advisory Services and MDAs for a mutual benefit.
• The position reports to the Head of MDAs Monitoring & Liaison.

Responsibilities
The specific responsibilities of a Operations Officer are but not limited to:

• Have thorough knowledge of the MDA, its revenue collection process as well as an understanding of how that impacts the operations and objectives of ITC Advisory Services
• Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between ITC Advisory Services and the MDA
• Compile reports about particular incidents, events, meetings or updates about an important issue in the MDAs affecting ITC Advisory Services
• Proactively and promptly solve conflicts and address issues that could occur between ITC Advisory Services and the MDA
• Sensitize tax payers through technology or in person, communicating to them about ITC’s services and its role to the success of the state government.
• Provide routine report to supervising line managers and also tax payers about achievements and improvements planned to address prevalent deficiencies
• Collaborating and communicating with necessary constituents in the MDA to resolve tax payers complaints and demand notice rejections
• Acting as contact points for ITC Advisory Services at the MDA’s office;
• Facilitating meetings and cooperation among tax payers and the MDA;
• Act as a positive representation of ITC Advisory Services to the MDA, tax payers and general public;
• Obtain correspondences on behalf of ITC
• Identify needs/wants of tax payers
• Make available service brochures for tax payers and other prospective clients
• Reach out to clients and tax payers via phone call; verifying information regarding their account
• Relate with clients and tax payers in the warmest possible way without compromising integrity and professionalism
• Ensure record of payment and other pertinent tax payers information such as addresses and phone numbers are properly kept
• Close out or open tax payers complaint records
• Collaborate with the customer service manager to ensure that proper customer service is being delivered
• Regularly compile reports and submit to the supervising manager on tasks performed
• Any other task/assignment as directed by the supervisor

Requirements

• HND / B.Sc or its equivalent.
• Must not be more than 26 years as at the date of application
• Must be single.
• Demonstrate strong interpersonal Skills.