Operations and Program Lead at a Reputable Company

Role Overview

The Operations and Program Lead will oversee daily operations, ensuring efficiency, scalability, and operational excellence. The incumbent will oversee the delivery of our credit programs, financial advisory services, and capacity-building initiatives. You'll lead cross-functional teams, manage program operations, and ensure seamless execution of our projects.

Key Responsibilities:

• Lead the planning, implementation, and monitoring of credit programs, financial advisory services, and capacity-building initiatives.
• Oversee day-to-day operations, ensuring efficient delivery of services and adherence to quality standards.
• Lead and manage cross-functional teams across technology, finance, and sales, providing guidance and support to ensure successful project execution.
• Build and maintain relationships with clients, partners, and stakeholders to ensure program success.
• Identify and mitigate operational risks, ensuring compliance with organizational policies and procedures.
• Oversee regulatory compliance, customer service, and partner management.
• Build KPIs for service delivery and efficiency.

KPIs

• Reduction in operational costs.
• Process efficiency improvements.
• Service delivery SLAs met/exceeded.
• Positive regulatory/compliance audit outcomes.
• Employee and customer satisfaction levels.

Qualifications & Skills

• Degree in Business, Finance, or related field; MBA preferred.
• Minimum of 10 years’ experience in operations management in fintech or financial services, particularly in credit program management or financial advisory services.
• Deep understanding of financial inclusion principles and practices, with ability to design and implement programs that promote financial inclusion and capacity building initiatives.
• Experience working in government, NGOs, or financial services, with understanding of the complexities and nuances of these sectors.
• Experience in fundraising, advisory services, or a related field, with ability to support clients and drive program success.
• Proven track record in process re-engineering and scaling businesses.
• Strong leadership skills, with experience in managing cross-functional teams.