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  • Posted: Nov 10, 2021
    Deadline: Not specified
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  • ENGIE is a leading global energy company that builds its businesses around a model based on responsible growth to take on energy transition challenges. We provide individuals, cities and businesses innovative solutions based on our expertise in 4 key sectors: independent power production, natural gas, renewable energy and energy efficiency services to a low...
    Read more about this company

     

    Nigeria IT Systems Support Analyst

    Department: Customer Experience
    Reporting To: IT Systems Engineer

    Job Objective 

    • We are seeking for a highly motivated and disciplined technical support assistant to join our team for our Network infrastructure and call center communications platform. 
    • Key responsibilities will include improving the reliability, performance and availability of the existing systems (Network and call center) in a scalable and flexible manner, integrate and facilitate optimal network solutions using best practices and build effective solutions for our call center demands. 

    Key Responsibilities 

    • Ensure the maintenance of internal network infrastructure
    • Procurement and maintenance of Call Center technical Infrastructure
    • Provide technical support to ensure employees are able to work effectively
    • Ensure computer security procedures are adhered to and manage work tools inventory  for the company
    • Integrate and facilitate optimal network solutions using best practices to ensure Company operations remain unaffected.

    Deliverables and Activities:

    • Reliability and performance of existing network and call center systems in a scalable and flexible manner
    • Ensure the scalability needed for our call center demands
    • Updating of IVR and USSD channels to aid customer engagement
    • Purchase of computer systems and other IT related equipment for staff onboarding
    • Maintenance of stock of computers and other IT related equipment belonging to Fenix
    • Ad Hoc and support assignments to ensure optimal up-time for internal stakeholders.

    Required Skills & Experience 

    • IT Vocational Institute certifications and experience or Relevant Bachelor’s Degree
    • 1 - 3 years Linux system administration experience
    • Adequate system, network debugging and troubleshooting skills
    • Experience working with VoIP, SIP, TDM, and related technologies
    • Experience with Asterisk, Kamailio etc
    • Experience setting up an internal network in an organisation
    • Experience designing and developing call centre solutions
    • Experience customising existing call centre solutions
    • Ability to rapidly build and test new services and features
    • Excellent written and verbal communication skills in English.

    Highly Desired Skills: 

    • Working knowledge of IP networking and configuration
    • Good people skills
    • Ability to organize, multi-task and prioritize tasks
    • Ability to make recommendations to effectively resolve problems or issues.

    Method of Application

    Interested and qualified? Go to Engie Africa on boards.greenhouse.io to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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