Manager at RoyaltyCove Homs Limited

Job Description

• Responsible for managing the day-to-day operations of the specific short lets accommodation
• Overseeing various departments and ensuring smooth functioning to deliver exceptional guest experiences.
• Report to the CEO and the Head of Operations.
• Supervise and support the Guest Services, Housekeeping, Cook, and Bar Attendant / Butler teams to ensure seamless operations and high-quality service.
• Coordinate with the Head of Operations to implement strategies and policies effectively.
• Monitor guest feedback and reviews to address any concerns promptly and maintain guest satisfaction.
• Collaborate with the Marketing Manager and the Digital Marketing team to drive marketing efforts and increase bookings.
• Develop and execute marketing strategies to attract high-caliber guests, including government officials, dignitaries, and other VIPs.
• Respond to guest complaints and resolve any issues quickly and effectively.
• Conduct regular performance evaluations of staff.
• Coordinate with other hotel departments, including marketing and sales, to ensure maximum revenue and profitability.

Qualifications

• Bachelor’s Degree in Hospitality, Business Administration or any relevant field.
• A minimum of 3 years experience in hotel management
• Outstanding interpersonal communication and customer service skills.
• Previous experience in Hotel or short lets management, and data entry software.with strong leadership, organizational, and problem-solving skills. Proven experience in marketing, especially in targeting high-caliber guests and VIPs, is an advantage.