Lead, Operations at Credit Direct Limited

Job Summary

In this role, you will play a pivotal role in guaranteeing the smooth and efficient operation of our credit company. Your responsibilities encompass overseeing and enhancing operational procedures to elevate customer service, streamline workflows, and foster a culture of operational excellence. We are seeking a proactive leader capable of devising and executing strategic initiatives while upholding a steadfast commitment to compliance, risk management, and effective team leadership.

Responsibilities

Lead-Operations

• Operational Strategy: Develop and implement strategic plans to optimize operational efficiency, cost-effectiveness, and customer satisfaction.
• Process Improvement: Continuously identify opportunities for process improvements and implement solutions to enhance workflow efficiency and reduce operational risks.
• Team Leadership: Lead a high-performing operations team, providing clear direction, coaching, and mentorship to team members.
• Compliance and Risk Management: Ensure that all operational activities comply with industry regulations and internal policies. Develop and maintain effective risk management strategies.
• Quality Control: Establish and monitor quality control measures to maintain high standards of service delivery and data accuracy.
• Vendor Management: Oversee relationships with third-party vendors and service providers, ensuring they meet performance standards and contractual agreements.
• Technology Integration: Collaborate with the IT department to identify and implement technology solutions that improve operational processes and data management.
• Reporting and Analysis: Generate regular reports on operational performance, key performance indicators (KPIs), and other relevant metrics. Use data-driven insights to make informed decisions.
• Customer Experience: Champion a customer-centric approach within the operations team, fostering a culture of exceptional service and responsiveness.

Performance Management:

• Support managers and other stakeholders to cultivate a high-performance culture and ensure that performance management experiences are effective and empowering, prioritizing fairness and objectivity.
• Advise managers on team performance management via a data driven approach.
• Work proactively to identify underperformance and address thoughtfully and manage it professionally.

Job Requirement

• BSc/BA in Business Administration, finance, or a related field 
• Master’s degree as added advantage
• 6 -10 years proven experience in Operations Management, preferably in the financial services or credit industry.
• Excellent communication, influence, and negotiation skills.
• Strong understanding of regulatory requirements and compliance.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in data analysis and experience with relevant software tools.

Person Specification

• Results-orientated mindset with a commitment to achieving performance goals.
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities.
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method, and outcomes yourself.
• Ability to create effective working partnerships with senior leaders, challenge the thinking of others in respectful and thoughtful ways, influence upwards.
• Big picture thinker, a “never settle’ mindset.
• Strategic thinker with a track record of successfully implementing operational improvements.