IT Support Technician / Helpdesk Officer at Cartrack Engineering Technologies

Function: Information Technology

Main Purpose of the Job

• To install and configure computer hardware, trouble shoot, diagnose and solve hardware and soft ware faults for the employees and the clients.

Duties and Responsibilities

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Support the staff and clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system and supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases and promptly establishing a good working relationship with customers and other professionals, e.g., software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment
• Visit client sites to assist other technical staff.
• To support users remotely.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Perform any other duty as may be assigned from time to time by the Supervisor.

Key Result Areas:

• Installing and configuring computer hardware operating systems and applications
• Support to the staff and client as and when required.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment

Job Requirements

• Qualification: University Degree in Electrical/Electronic Engineering from a recognized university or Diploma level with at least three (3) years work experience in similar work environment.
• Experience: Two (2) to three (3) years experience Basic Linux and Windows Servers Experience and excellent Knowledge of windows applications.
• Linux Suse skills required.
• Networking skills required. DSL/Wifi
• GPS and GSM skills Beneficial.
• Good product knowledge.