Information Technology (IT) Officer at International Rescue Committee (IRC)

Requisition ID: req17353
Sector: Information Technology
Employment Category: Fixed Term
Open to Expatriates: No

Job Description

• The International Rescue Committee (IRC) is among the world’s leading nonprofit humanitarian relief and development organizations. Founded in 1933 at the request of Albert Einstein, the IRC’s mission is to assist those whose lives and livelihoods have been shattered by conflict and disaster to survive, recover and gain control over their lives. The organization has been at the forefront of virtually every major humanitarian initiative for the last 80 years.  At work today in over 40 countries and 29 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Scope:

• The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world, including many technologically challenging locations. An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.
• Reporting to the IT Manager/Coordinator the IT Officer will provide desktop support services to end users and be in charge of the office Network infrastructure configuration and management and Server system administration in the office under his purview. This also includes computers and end users applications installations, mobile devices configurations, installation and configuration of network printers and other computers peripherals and all aspects local domain Active Directory management.
• A key aspect of this role is ensuring all technology implementations in-country conforms to the global IT policies and procedures hence working closely with Country IT and Regional IT lead is vital.
• Position Holder serves as focal person for IRC IT operations in Mubi and Yola Offices as well as any new deep field office in Adamawa State, while based at the Mubi office.

Major Responsibilities

• Work in collaboration with the Country and Regional IT lead to ensure that end users computers are setup and configured with the IRC standard Operating system and applications versions (IRC image).
• Ensure that computers peripherals such as scanners, printers, monitors, mouse and others are configured and properly working for all field staff members.
• Provide assistance to end users for the configuration and troubleshooting of Microsoft suite products such as Outlook, Word, Excel and PowerPoint
• Deploy Local Area network infrastructure following applicable IRC Standard regarding cabling, WIFI and other active network equipment
• Work with the Country/Regional IT Lead, the IRC Network Operations Center (NOC) and Internet Service provider to ensure that offices are connected to Internet at all times and that all users are connected to the LAN and have access to Internet.
• Maintain up to date IT documentation reflecting current computers assets status and network configurations.
• Work with the Country/Regional IT Lead and the IRC Network Operations Center (NOC) to deploy and maintain Servers and Country level Active Directory and domain services, including management of AD computers and users’ accounts, DNS, DHCP, centralized computers updating and patching and GPO management.
• Work with field office IT staff and Field Coordinators to ensure timely delivery of IT project activities and resolution of IT issues
• Ensure timely equipment maintenance, upgrade and replacement as well as management of ISP contracts and software maintenance agreements
• Observe and uphold the IRC IT Acceptable Use Policy.
• Act as the IT focal point for the rolling out of specific tasks as requested by the Country and/or Regional IT lead.
• Perform other duties as directed by the lead operations coordinator.

Key Working Relationships:

• Position Reports to:  IT Coordinator/IT Manager
• Position directly supervises: IT Assistant
• Indirectly Reports: IT Manager/Field Coordinator
• Other internal and/or external contacts:

Internal:

• Program Coordinators, Finance Controller, HR & Supply Chain Coordinators, Field Coordinators

External:

• Vendors and Consultants

Qualifications

• Education: Bachelor’s degree in Computer Engineering/Science and or equivalent in relevant field

Technical Skills & Experience:

• At least 3 years’ experience in IT Service Management  
• Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
• Experience in desktop and laptop installation and maintenance
• Strong knowledge of Microsoft Operating systems and Applications suite installation and troubleshooting
• Proficiency with client-server environment using Microsoft Server 2008/2016 implementing Active Directory, DNS, DHCP and group policy objects
• Experience working with Routers, LAN, WAN, VSAT
• Familiarity in server and endpoint updating and patching methodologies
• Good technical writing/documentation skills
• Must be able to work with limited supervision and exercise independent judgment in problem solving.

Soft Skills and Competencies:

• Ability to work harmoniously with other staff members in cross cultural contexts.
• Good verbal communication and report-writing skills with the ability to convey information effectively in Country official language – English would be nice to have as an additional working language.
• Customer & client centered and service oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
• Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
• Language Skills: Excellent English and other major Country languages communication skills including speaking, listening and writing. Knowledge of Hausa will be an added advantage
• Computer Skill: Good proficiency in supporting industry standard IT infrastructure and applications
• Certificates or Licenses: A+, ITIL or similar certifications preferred.