Information Technology (IT) Assistant at US Embassy

Announcement Number: Abuja-2023-042
Series / Grade: LE - 1825 8

Overview

• Hiring Path: Open to the public
• Who May Apply/Clarification From the Agency:
  • For USEFM - FP is 06. Actual FP salary determined by Washington D.C
  • All Interested Applicants / All Sources
• Security Clearance Required: Public Trust - Background Investigation
• Appointment Type: Permanent
• Appointment Type Details: Indefinite subject to successful completion of probationary period

Summary

• The work schedule for this position is: Full Time (40 hours per week)
• Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
• Supervisory Position: No
• Relocation Expenses Reimbursed: No

Duties

• The incumbent performs all the daily technical tasks required to keep CDC Nigeria critical applications operational at all times.
• S/he serves as the primary Information Systems Point of Contact (POC) for desktop, web-based systems at CDC Nigeria and also in constant communication with the Senior Analyst-Global Services Desk, Atlanta on technical matters regarding ghosting, reimaging, installation and upgrades of latest software with management of the Global Helpdesk ticketing system.

Qualifications and Evaluations
Education Requirement:

• Bachelor's Degree in Computer Science, Computer Information Systems, Electrical and Electronics Engineering, Physics or Mathematics is required.
• NYSC Certificate or Exemption document is required.

Experience:

• Five (5) years' work experience in a technical position with LAN/WAN operations, management and utilization of computer systems, providing ICT technical support including current Microsoft operating systems and office suite, installation and configuration of third party applications such as Citrix client and use of Symantec Ghost for imaging PCs and laptops is required.

Job Knowledge:

• Advance knowledge in IT administration and software including MS Windows XP, Windows Vista, Windows 7, Microsoft Office productivity software (Office 2007 and 2010), and current MS Windows desktop operating systems is required.
• Intermediate knowledge of hardware management including servers, personal computers, and peripherals such as Smart mobile phones, tablets, printers, wireless network devices, and audiovisual devices is required.
• Must have knowledge of software development technologies, programming languages and database management systems such as SQL.

Evaluations:

• This may be tested. Please specify your level of proficiency in the language listed.

Language:

• Fluency (Speaking/Reading/Writing) in English is required. 

Skills and Abilities:

• Ability to gather information and prepare reports using Word, Excel and presentations using PowerPoint is required. Ability to install and configure third party application such as Citrix client and use Ghost software for imaging PCs and laptops is required.
• Must have a good customer service approach to proactively solve end user problems and provide practical solutions, Must be able to work independently as well as member of a team.
• Ability to to work within laid down procedures and learn new technologies quickly is required.
• Must be able to log and track reported IT problems into the helpdesk system or work beyond ordinary office hours to meet the needs of the end users

Equal Employment Opportunity (EEO):  

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits
Agency Benefits:

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Abuja, Nigeria may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

• Hiring Preference Selection Process:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP and CS with reemployment rights **

* Important

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.
• ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
• For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?)