Head, Diaspora & Expatriate Banking at First Bank

Job Identification: 802

Duties and Responsibilities

• Act as the Liaison between the Diaspora customers and the bank to ensure growth of the business value chains and profitability in addition to maximizing the Bank’s revenue.
• Develop and implement targted business development strategies by anticipating developments, trends and opportunities within the diaspora banking business.
• Drive market share expansion of the expartriate banking business through product channeling and value creation. Work with product managers to ensure customers’ feedback is considered in all new products and changes done to existing products.
• Actively participate in the development of budgets and target as they relate the diaspora and expatriate business and ensure achievement of monthly and annual targets.
• Develop marketing and sales plan to achieve target for the department.
• Develop and Retain Key Customer Relationships In the diaspora and promote the FirstDiaspora Brand.
• Drive the team’s product sales and performance (supervise marketing calls/road shows locally and internationally to drive business) and provide strategic direction focused on the continued growth and development of the banks presence and relationships.
• Provide overall recommendations and performance reports to Senior management with regards to Products, Services, Processes and procedures that relate to Diaspora Banking business.

Job Requirements
Educational Qualifications:

• Bachelor's Degree in Business Administration or any other equivalent and relevant qualification from an accredited institution.
• MBA or M.Sc. is an added advantage.

Experience:

• Minimum experience – Minimum of 10 years working experience in Retail Banking/Commercial Banking SBU
• Prior Good understanding of financial products and business principles related to banking.
• Training in Customer Profiling

Key Competency Requirements:
Knowledge:

• Product/Service Knowledge
• Business Administration Dynamics
• Banking Structure, Policies and Procedure
• Strong knowledge of Compliance and regulatory policies.
• Marketing And Networking
• Industry Knowledge
• Banking Operations
• Negotiation Skills
• Knowledge of regulatory environment

Skill / Competencies:

• Sound Managerial and Leadership Skills
• IT and Computer Skills with Proficiency in Microsoft Word, Excel and PowerPoint
• Excellent Communication Skill (Written & Oral)
• Attention to Details
• Reasoning And Analytical Skills
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/Sales
• Business/Product Development
• Customer Relationship Management
• Data Gathering & Analysis
• Budget Planning and Control
• Financial Analysis
• Business/Operational Strategy