General Manager at Wetland Microfinance Bank

Operational Leadership:

• Oversee all aspects of hotel operations, ensuring seamless and efficient day-to-day functioning.
• Lead and inspire the management team to deliver exceptional service to guests.

Guest Experience:

• Maintain a focus on providing an outstanding guest experience.
• Address guest concerns promptly and implement strategies to enhance overall satisfaction.

Financial Management:

• Develop and manage the hotel budget, maximizing revenue and controlling expenses.
• Implement pricing and revenue strategies to achieve financial goals.

Sales and Marketing:

• Collaborate with the sales and marketing team to drive revenue and occupancy.
• Develop and implement promotional strategies to attract and retain guests.

Staff Management and Development:

• Recruit, train, and supervise hotel staff.
• Foster a positive work environment and provide opportunities for professional development.

Quality Control:

• Ensure the highest standards of cleanliness, maintenance, and safety.
• Implement quality control measures to meet or exceed brand and guest expectations.

Community Relations:

• Build positive relationships with the local community, businesses, and organizations.
• Represent the hotel in community events and initiatives.

Compliance:

• Ensure compliance with all relevant laws, regulations, and industry standards.
• Stay informed about industry trends and changes that may impact hotel operations.

Event Management:

• Oversee the planning and execution of events hosted at the hotel.
• Collaborate with event planners and clients to meet their specific requirements.

Technology Integration:

• Stay current with technology trends in the hospitality industry.
• Implement and leverage technology solutions to enhance operational efficiency and guest experiences.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 5 years of Proven experience in hotel management or a similar leadership role.
• Strong understanding of hospitality operations, financial management, and guest service.
• Excellent communication and interpersonal skills.
• Ability to make strategic decisions to drive business growth.
• Familiarity with industry software and technology.