Front Desk Officer at Noble Hall Leadership Academy for Girls

Job Description

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Manage and retain relationships with existing clients.
• Greet and welcome guests, answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Study the strength of competitors and give suggestion on how to triumph.
• Keep updated records and files
• Gather feedback from customers or prospects and share with internal teams
• Submit weekly/monthly reports
• Monitor office expenses and costs
• Write and submit business proposals to prospective clients.
• Identify and map business strengths and customer needs. 
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Report on successes and areas needing improvements.

Requirements and Skill

• Qualifications: BA in Administration courses
• Must be FEMALE
• Proven experience as front desk representative, agent or relevant position
• Thorough understanding of marketing and negotiating techniques.
• Familiarity with office machines (e.g. photocopier, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Fast learner and passion for sales.
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Must have marketing skills
• Self-motivated with a results-driven approach.

Renumeration

• Added advantage: experience in the role in a school environment
• Availability to commence immediately