Front Desk Officer/Admin Assistant at HR Aid

KEY RESPONSIBILITIES

• Understand the company’s products and services 
•  Attend to clients and visitors to the company premises
• Coordinate the activities of the drivers and all forms of correspondence in the department.
• Receive and dispatch incoming and outgoing documents and packages adequately
• Greet guests and provide them with excellent customer service
• Ensure the front desk is always well cleaned and tidy 
• Take stock of all needs of the staff to function properly on the job
• Take responsibility for the provision of food and refreshments to guests and staff during trainings and meetings 
• Provide general administrative support
• research and conduct data to prepare documents for review and presentation by MD and or other executives
• Help prepare for meetings
• Accurately record minutes from meetings
• Answer all client questions and incoming calls
• Redirect phone calls to the appropriate department and take down messages
• Accept all letters and packages and distribute them to their appropriate departments.
• Monitor, organize and forward emails
• Track and order office equipment and supplies
• Maintain records and files
• Ensure the office environment (both internal and external) is kept clean and tidy
• Ensure the guest restrooms and other guest facilities are kept clean and in good condition

PERSON SPECIFICATION

• 1-3 Years experience as a front desk officer
• B. Sc in any related field
• Good understanding of office administration and basic bookkeeping practices
• Excellent written and verbal communication skills
• Good organizational and multitasking abilities
• Excellent knowledge of MS Office (especially Excel and Word)
• Problem-solving skills
• Customer service orientation