Fraud Manager at KingMakers

Role Overview:

• As a Fraud Manager, you will be leading a team focused on ensuring our betting and gaming businesses are kept as safe as possible through minimizing payments-related fraud.
• You and your team will ensure we follow robust operational procedures in line with best practice and regulatory requirements, whilst working with other stakeholders in Product, Customers Services and Compliance to ensure that we are always focused on delivering the best possible experience to our customers.
• With your deep experience in understanding and identifying unusual and suspicious transactional activity, you will keep processes properly documented and training materials fresh and up to date.
• You will work with the Data and Product Engineering teams to ensure we have all the reports and tools we need to reduce risk of fraud at source and to manage payments activity both real-time and through rapid retrospective analysis.
• You will be an advocate across the organization for the importance and benefits to customers and the business of proper payments fraud management.

What You Will Be Doing:

• Design it: ensure that our processes and tooling are intelligently designed to service robust and rapid review and analysis of payments activity.
• Identify industry specific fraud risks.
• Analyse it: ensure that suspicious and unusual behaviour is identified, properly reviewed and acted upon, and that our use of data and reports is first class.
• Test it: make sure we test our processes and audit that they work as expected.
• Run it: help the team run efficiently and make Fraud a positive force across the organisation
• Document Everything: make sure we have top class and up to date operational documentation.
• Mentor and coach: hire and coach new Fraud team members and train users across other teams in the principles and processes.
• For the launch of new payment methods and functionalities, we count on your expert knowledge on fraud matters to consult other business departments.
• We count on your expert knowledge on fraud matters to review, identify, and advise on control measures on risk areas for other business departments.
• Collaborate: engage with other stakeholders across the company to identify ways to improve and build upon the capabilities of fraud processes and tooling

What You Need For This Role:

• At least 6 years in a senior fraud role with exposure to similar responsibilities
• At least 3 years' experience of team leadership and people management
• Must have extensive experience working in a high-volume transactional environment, preferably gaming, but also possibly eCommerce, Fintech or Mobility
• Demonstrable experience of AML, PCI-DSS, and other relevant financial, information management and regulatory standards, and their application across industries
• Ninja level at Office 365 or Google Workspace and great at producing documentation.
• Very comfortable and confident with case management tools such as Salesforce and ticketing systems such as JIRA Service Desk
• Experience of working very closely with Data Analysts and Data Scientists for the provision of intelligent analytical tooling
• Strong interpersonal skills and the ability to work with a broad range of stakeholders.
• A natural problem solver with excellent organisation and prioritisation skills
• Experience of decision making in a pressurised environment
• Excellent verbal and written communication skills
• University degree or equivalent from a relevant discipline

How you do it – Expectations for fulfilling your role:

As a general rule at KingMakers we want people to be:

• Customer Focus: We keep the customer at the center of everything we do.
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players.
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person.
• Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less.
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow.
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small.
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes.