Support the Customer Value proposition in its local and international development and deployment.
Spearhead Food and Beverage related technical projects at local and regional level and at key customers;
Manage and support, together with the local DSM, the Global and regional strategy implementation;
To be responsible for the local deployment of selected international projects;
To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business related technical trends through the implementation of selected training programs;
Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.
Giving Technical/Engineering and budget advice to the team and Ensuring that the required equipment is available to the customer within agreed timelines.
Putting in place optimization initiatives to ensure that equipment efficiency is achieved and Manage the cost of maintenance and spare parts purchasing
Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace/maintain to reduce plant break down
Generate plant performance report/review the reports and respond to reports and present the same to management.
Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.
Address client concerns and ensure the resolution of issues in a timely manner.
Carrying out hygiene audits and proposing action plans to improve clients’ processes
Carry out market analysis and assessment of competitor activities.
Retain accounts through the development of strong relationships with key decision makers
Training clients on our product/equipment applications and Offer technical/engineering support to colleagues in the region.
Engineer will be part of responsible for building the short and long term strategy of F& sectors for West Africa Region
The Engineer will mainly translate strategic initiatives and value proposition into action plans to be executed in in the assigned clusters mainly in GSAs and big locals as per the verified strategic initiatives in his application area.
He will also support cluster engineering teams as part of his role, providing them the guidelines, developments, best practices, benchmarking studies, technology updates, and new business development initiatives in both CIP products and engineering systems sales.
His responsibility is implementing sector initiatives in the verified priorities on a mutual basis created agenda with clusters and F&B regional sector team.
Ocassionally based at Customer premises, the Customer Service Engineer is responsible for installation, planned maintenance, trouble shooting and performance analysis of Company equipment. The incumbent will act as the go-to expert on technical and engineering aspects for the business.